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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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Digital service innovation in B2B markets
Kowalkowski, Christian; Wirtz, Jochen; Ehret, Michael - In: Journal of service management 35 (2024) 2, pp. 280-305
Persistent link: https://www.econbiz.de/10015077990
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Reinventing marketing strategy by recasting supplier/customer roles
Gummesson, Evert; Kuusela, Hannu; Närvänen, Elina - In: Journal of service management 25 (2014) 2, pp. 228-240
Persistent link: https://www.econbiz.de/10010343478
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Co-creating service experience practices
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba; Di Pietro, Laura; Edvardsson, Bo; Renzi, … - In: Journal of service management 27 (2016) 4, pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
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Communication in service ecosystems through value propositions : dilemmas and future research avenues
Verleye, Katrien; Reber, Bryan - In: Journal of service management 33 (2022) 4/5, pp. 578-588
Persistent link: https://www.econbiz.de/10013325714
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Service-dominant networks : an evolution from the service-dominant logic perspective
Löbler, Helge - In: Journal of service management 24 (2013) 4, pp. 420-434
Persistent link: https://www.econbiz.de/10009790192