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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Online availability
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Undetermined
52
Free
5
Type of publication
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Article
91
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
94
Aufsatz in Zeitschrift
94
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
Language
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English
94
Author
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Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Willems, Kim
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Aslan, Marjan
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
Beierlein, Andrea
1
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
International journal of hospitality management
409
Journal of retailing and consumer services
332
The service industries journal
295
Journal of business research : JBR
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
120
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
112
International journal of quality and service sciences
111
Service business
107
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
Total quality management & business excellence
96
Discussion paper series / IZA
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Management science : journal of the Institute for Operations Research and the Management Sciences
67
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
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ECONIS (ZBW)
94
Showing
1
-
10
of
94
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1
Beyond personality: the impact of GMA on performance for entry-level service employees
Tews, Michael J.
;
Michel, John W.
;
Lyons, Brian D.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 344-362
Persistent link: https://www.econbiz.de/10003993794
Saved in:
2
The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Bjurko, Margareta
- In:
Journal of service management
21
(
2010
)
2
,
pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
Saved in:
3
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
4
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
5
Comparative cross-cultural service quality : an assessment of research methodology
Morales Alvarez, Miguel
;
Ladhari, Riadh
- In:
Journal of service management
22
(
2011
)
2
,
pp. 241-265
Persistent link: https://www.econbiz.de/10009155026
Saved in:
6
Online apparel retailing : roles of e-shopping quality and experiential e-shopping motives
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of service management
23
(
2012
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10009554265
Saved in:
7
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
8
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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