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Beziehungsmarketing
106
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Consumer behaviour
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Customer satisfaction
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Journal of service management
Journal of business research : JBR
654
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
411
International journal of hospitality management
281
SpringerLink / Bücher
260
Journal of Business & Industrial Marketing
253
The journal of services marketing
226
The journal of business & industrial marketing
201
The service industries journal
185
Journal of strategic marketing
170
Journal of the Academy of Marketing Science
165
International journal of electronic customer relationship management : IJECRM
140
European Journal of Marketing
138
Journal of marketing
125
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
The journal of brand management : an international journal
108
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
104
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
101
Journal of Services Marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Marketing intelligence & planning
99
European journal of marketing : EJM
95
Services marketing quarterly
92
Marketing Intelligence & Planning
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International Journal of Bank Marketing
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
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ECONIS (ZBW)
107
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1
Solution business models based on functional modularity : the case of complex capital goods
Hellström, Magnus
- In:
Journal of service management
25
(
2014
)
5
,
pp. 654-676
Persistent link: https://www.econbiz.de/10010426054
Saved in:
2
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
3
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
4
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
5
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
6
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
Saved in:
7
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
8
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
9
Incentives, organisational identification, and relationship quality among members of fine arts museums
Camarero, Carmen
;
Garrido Samaniego, María José
- In:
Journal of service management
22
(
2011
)
2
,
pp. 266-287
Persistent link: https://www.econbiz.de/10009155025
Saved in:
10
Impact of value congruence on affective commitment : examining the moderating effects
Zhang, Jing
;
Bloemer, Johanna M.
- In:
Journal of service management
22
(
2011
)
2
,
pp. 160-182
Persistent link: https://www.econbiz.de/10009155030
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