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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
48
Kundenzufriedenheit
48
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
35
Konsumentenverhalten
35
Services
27
Dienstleistung
26
Dienstleistungssektor
24
Service industry
24
Customer service
21
Kundenservice
21
Customer integration
19
Dienstleistungsmarketing
19
Kundenintegration
19
Services marketing
19
Betriebliche Wertschöpfung
16
Value creation
16
Dienstleistungsmanagement
15
Service management
15
Gesundheitswesen
13
Health care system
13
Customer experience
10
Health care
10
Beschwerdemanagement
9
Complaint management
9
Gesundheitsversorgung
9
Robot
8
Roboter
8
Service-Dominant Logic
8
Service-dominant logic
8
Arbeitszufriedenheit
7
Einzelhandel
7
Emotion
7
Job satisfaction
7
Retail trade
7
Service innovation
7
Co-creation
6
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Undetermined
54
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5
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Article
107
Book / Working Paper
3
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Article in journal
110
Aufsatz in Zeitschrift
110
Collection of articles of several authors
3
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3
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2
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English
110
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Edvardsson, Bo
7
Witell, Lars
6
Fisk, Raymond P.
4
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Grönroos, Christian
3
Helkkula, Anu
3
Hillebrand, Bas
3
Jaakkola, Elina
3
Kristensson, Per
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Gummesson, Evert
2
Hodgkinson, Ian R.
2
Joosten, Herm
2
Keating, Byron W.
2
Klaus, Philipp
2
Leroi-Werelds, Sara
2
Lin, Jiun-sheng Chris
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Verma, Rohit
2
Willems, Kim
2
Wu, Luorong
2
Aarikka-Stenroos, Leena
1
Aksoy, Lerzan
1
Albrecht, Carmen-Maria
1
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
International journal of hospitality management
450
Journal of retailing and consumer services
406
Journal of business research : JBR
397
The service industries journal
321
Journal of Services Marketing
311
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
European Journal of Marketing
230
Working paper / National Bureau of Economic Research, Inc.
228
NBER working paper series
224
NBER Working Paper
197
Journal of marketing research : JMR
194
SpringerLink / Bücher
193
International journal of contemporary hospitality management
185
Tourism management : research, policies, practice
174
Auditing : a journal of practice & theory
173
Services marketing quarterly
166
Journal of air transport management
163
Journal of hospitality marketing & management
160
Journal of travel and tourism marketing
153
International Journal of Bank Marketing
137
Psychometrika
132
The TQM journal : the international review of organizational improvement
132
Journal of the Academy of Marketing Science
131
Marketing Intelligence & Planning
125
International journal of quality & reliability management
121
Cogent business & management
120
International journal of productivity and quality management : IJPQM
120
Journal of econometrics
119
Journal of service research : JSR
119
Discussion paper series / IZA
118
International journal of quality and service sciences
118
Europäische Hochschulschriften / 5
116
International journal of services and operations management
115
Journal of Consumer Marketing
115
Service business
112
International journal of market research : JMRS ; the journal of the Market Research Society
111
Industrial marketing management : the international journal for industrial and high-tech firms
110
European journal of operational research : EJOR
109
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ECONIS (ZBW)
110
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1
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
4
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
5
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
6
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
7
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
8
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
9
Service as business logic : implications for value creation and marketing
Grönroos, Christian
;
Ravald, Annika
- In:
Journal of service management
22
(
2011
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10009010797
Saved in:
10
Developing effective service compensation strategies : is a price reduction more effective than a free gift?
Huang, Wen Hsien
;
Lin, Tzu-da
- In:
Journal of service management
22
(
2011
)
2
,
pp. 202-216
Persistent link: https://www.econbiz.de/10009155028
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