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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
96
Service quality
96
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
34
Konsumentenverhalten
34
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
Customer integration
17
Kundenintegration
17
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Customer experience
11
Dienstleistungsmanagement
11
Service management
11
Health care
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Undetermined
54
Free
5
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Article
94
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3
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Article in journal
97
Aufsatz in Zeitschrift
97
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English
97
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Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Alkire, Linda
2
Beirão, Gabriela
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Willems, Kim
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Aslan, Marjan
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
International journal of hospitality management
817
International journal of contemporary hospitality management
376
International Journal of Contemporary Hospitality Management
374
Journal of retailing and consumer services
338
The service industries journal
322
Journal of business research : JBR
273
Tourism management : research, policies, practice
238
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
The journal of services marketing
215
NBER working paper series
204
Working paper / National Bureau of Economic Research, Inc.
203
Journal of hospitality marketing & management
199
NBER Working Paper
184
Journal of travel and tourism marketing
182
Auditing : a journal of practice & theory
174
Journal of Services Marketing
154
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
152
Services marketing quarterly
146
Journal of air transport management
142
The TQM journal : the international review of organizational improvement
131
International journal of quality and service sciences
121
International journal of quality & reliability management
118
Cogent business & management
117
International journal of productivity and quality management : IJPQM
114
Service business
114
Health care management review : HCM review
110
International journal of services and operations management
106
Journal of service research : JSR
103
Human Resource Management International Digest
102
Discussion paper series / IZA
100
International Journal of Quality & Reliability Management
99
The accounting review : a publication of the American Accounting Association
97
Total quality management & business excellence
96
Quality management journal : QMJ
93
International Journal of Bank Marketing
90
Economics of education review
87
Tourism economics : the business and finance of tourism and recreation
86
Journal of hospitality and tourism insights
84
International journal of services, economics and management
80
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ECONIS (ZBW)
97
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1
Measuring consumer perceptions of online shopping convenience
Jiang, Ling
;
Yang, Zhilin
;
Jun, Minjoon
- In:
Journal of service management
24
(
2013
)
2
,
pp. 191-214
Persistent link: https://www.econbiz.de/10009742798
Saved in:
2
Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verna, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-399
Persistent link: https://www.econbiz.de/10009619151
Saved in:
3
Beyond personality: the impact of GMA on performance for entry-level service employees
Tews, Michael J.
;
Michel, John W.
;
Lyons, Brian D.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 344-362
Persistent link: https://www.econbiz.de/10003993794
Saved in:
4
The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Bjurko, Margareta
- In:
Journal of service management
21
(
2010
)
2
,
pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
Saved in:
5
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
6
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
7
Comparative cross-cultural service quality : an assessment of research methodology
Morales Alvarez, Miguel
;
Ladhari, Riadh
- In:
Journal of service management
22
(
2011
)
2
,
pp. 241-265
Persistent link: https://www.econbiz.de/10009155026
Saved in:
8
Online apparel retailing : roles of e-shopping quality and experiential e-shopping motives
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of service management
23
(
2012
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10009554265
Saved in:
9
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
10
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
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