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Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.; Dabholkar, Pratibha A.; Frambach, … - In: Journal of service research : JSR 11 (2008/09) 2, pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
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Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin; … - In: Journal of service research : JSR 11 (2008/09) 4, pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
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Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.; Kimes, Sheryl E. - In: Journal of service research : JSR 16 (2013) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
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The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service research : JSR 16 (2013) 3, pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
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Predicting the likelihood of voiced complaints in the self-service technology context
Robertson, Nichola; Shaw, Robin N. - In: Journal of service research : JSR 12 (2009/10) 1, pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
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Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus; Wang, Cheng; Schoefer, Klaus - In: Journal of service research : JSR 19 (2016) 4, pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
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Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.; Oest, Rutger van; Lervik-Olsen, Line - In: Journal of service research : JSR 21 (2018) 2, pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
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Return on community for consumers and service establishments
Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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Service design for experience-centric services
Zomerdijk, Leonieke G.; Voss, Christopher A. - In: Journal of service research : JSR 13 (2010) 1, pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
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Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung; Menor, Larry J. - In: Journal of service research : JSR 13 (2010) 1, pp. 83-95
Persistent link: https://www.econbiz.de/10003959018