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The role of parent brand quality for service brand extension success
Völckner, Franziska; Sattler, Henrik; Hennig-Thurau, … - In: Journal of service research : JSR 13 (2010) 4, pp. 379-396
Persistent link: https://www.econbiz.de/10008736077
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The impact of new media on customer relationships
Hennig-Thurau, Thorsten; Malthouse, Edward C.; Friege, … - In: Journal of service research : JSR 13 (2010) 3, pp. 311-330
Persistent link: https://www.econbiz.de/10008652114
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Leveraging frontline employees' small data and firm-level big data in frontline management : an absorptive capacity perspective
Lam, Son K.; Sleep, Stefan; Hennig-Thurau, Thorsten; … - In: Journal of service research : JSR 20 (2017) 1, pp. 12-28
Persistent link: https://www.econbiz.de/10011647472
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How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André; Paul, Michael; Hennig-Thurau, Thorsten; … - In: Journal of service research : JSR 20 (2017) 2, pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
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The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco; Yang, Zhiyong; Dose, David; Hille, … - In: Journal of service research : JSR 18 (2015) 2, pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
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Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of service research : JSR 20 (2017) 2, pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134
Persistent link: https://www.econbiz.de/10011855783