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Customer satisfaction
88
Kundenzufriedenheit
88
Dienstleistungsqualität
54
Service quality
54
Beziehungsmarketing
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Relationship marketing
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McColl-Kennedy, Janet R.
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Luo, Xueming
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Journal of service research : JSR
Journal of retailing and consumer services
425
International journal of hospitality management
369
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
145
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Services marketing quarterly
102
SpringerLink / Bücher
98
Service business
95
Journal of service management
91
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
69
Journal of strategic marketing
69
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
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ECONIS (ZBW)
97
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1
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
2
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
3
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
4
Feed people first : a service ecosystem perspective on innovative food waste reduction
Baron, Steve
;
Patterson, Anthony
;
Maull, Roger
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 135-150
Persistent link: https://www.econbiz.de/10011855785
Saved in:
5
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
6
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
7
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
8
The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Huang, Ko-Hsun
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 240-258
Persistent link: https://www.econbiz.de/10011736757
Saved in:
9
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
10
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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