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Dienstleistungsqualität
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Service quality
103
Customer satisfaction
88
Kundenzufriedenheit
88
Beziehungsmarketing
69
Relationship marketing
69
Consumer behaviour
60
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Eisingerich, Andreas B
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McColl-Kennedy, Janet R.
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Auh, Seigyoung
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Beatty, Sharon E.
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Danaher, Peter J.
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Schumann, Jan Hendrik
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Aksoy, Lerzan
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Cho, Yun Kyung
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Larivière, Bart
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Parasuraman, A.
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Patterson, Paul G.
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Ruyter, Ko de
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Tsarenko, Yelena
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Wangenheim, Florian von
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Wieseke, Jan
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Antons, David
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Bell, Simon J.
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Benoit, Sabine
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Beuningen, Jacqueline van
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Journal of service research : JSR
Tourism management : research, policies, practice
1,423
Tourism economics : the business and finance of tourism and recreation
964
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
789
International journal of hospitality management
712
The service industries journal
658
Tourism management perspectives : TMP
638
Journal of retailing and consumer services
579
Journal of travel and tourism marketing
550
Journal of business research : JBR
542
Tourism analysis : an interdisciplinary tourism & hospitality journal
471
International journal of contemporary hospitality management
395
International Journal of Contemporary Hospitality Management
353
Tourism planning & development
338
The journal of services marketing
314
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
310
SpringerLink / Bücher
298
Journal of Services Marketing
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
279
Annals of tourism research : ATR ; a social sciences journal
255
Worldwide Hospitality and Tourism Themes
235
NBER working paper series
228
Journal of air transport management
220
Working paper / National Bureau of Economic Research, Inc.
209
NBER Working Paper
199
Service business
196
Cogent business & management
183
Journal of hospitality and tourism insights
182
Services marketing quarterly
180
Auditing : a journal of practice & theory
178
Tourism review
173
The TQM journal : the international review of organizational improvement
165
International journal of productivity and quality management : IJPQM
159
International Journal of Culture, Tourism and Hospitality Research
156
Tourism and hospitality research : the surrey quarterly review
156
Journal of service management
155
Industrial marketing management : the international journal for industrial and high-tech firms
152
Tourism and hospitality research : THR
151
Working paper
146
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ECONIS (ZBW)
163
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1
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
2
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
3
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
4
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
7
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
8
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
9
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
10
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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