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Beziehungsmarketing
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Aksoy, Lerzan
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Journal of service research : JSR
Journal of Service Management
17
Journal of business research : JBR
15
Journal of service management
13
Journal of Services Marketing
11
The journal of services marketing
9
Journal of marketing
6
Journal of service research
6
Managing service quality : MSQ ; an international journal
6
Journal of retailing and consumer services
5
Marketing management : a quarterly business management publication of the American Marketing Association
4
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
4
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
4
Journal of the Academy of Marketing Science
3
MIT sloan management review
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Psychology & marketing
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The service industries journal
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Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
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Discussion paper / Fernuniversität Hagen, Fachbereich Wirtschaftswissenschaft
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Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
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European journal of marketing
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FernUniversität Hagen - Douglas-Stiftungslehrstuhl für Dienstleistungsmanagement
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FernUniversität Hagen - Fachbereich Wirtschaftswissenschaft - Diskussionsbeiträge
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Interfaces : the INFORMS journal on the practice of operations research
2
International journal of physical distribution & logistics management : IJPD & LM
2
Investment management and financial innovations
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service theory and practice : JSTP
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Review of business : interdisciplinary journal on risk and society
2
ADMAP : for decisionmakers in advertising, marketing, media, planning & research
1
AMS review : official publication of the Academy of Marketing Science
1
Business Strategy and the Environment
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Customer engagement marketing
1
Dienstleistungsinnovationen
1
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ECONIS (ZBW)
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Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
Saved in:
2
Firms' intentions to use nonownership services
Wittkowski, Kristina
;
Benoit, Sabine
;
Wirtz, Jochen
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10009774884
Saved in:
3
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
4
Can we talk? : the impact of willingness to recommend on a new-to-market service brand extension within a social network
Aksoy, Lerzan
;
Buoye, Alexander
;
Cooil, Bruce
; …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 355-371
Persistent link: https://www.econbiz.de/10009383334
Saved in:
5
Can We Talk? The Impact of Willingness to Recommend on a New-to-Market Service Brand Extension Within a Social Network
Aksoy, Lerzan
;
Buoye, Alexander
;
Cooil, Bruce
; …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 355-372
Persistent link: https://www.econbiz.de/10009328891
Saved in:
6
The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce
;
Aksoy, Lerzan
;
Keiningham, Timothy
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
Saved in:
7
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
8
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
9
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
10
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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