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Customer satisfaction
88
Kundenzufriedenheit
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Dienstleistungsqualität
54
Service quality
54
Beziehungsmarketing
45
Relationship marketing
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Consumer behaviour
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McColl-Kennedy, Janet R.
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Mittal, Vikas
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Aksoy, Lerzan
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Auh, Seigyoung
3
Beatty, Sharon E.
3
Keiningham, Timothy
3
Larivière, Bart
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Dong, Beibei
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Parasuraman, A.
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Sivakumar, K.
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Journal of service research : JSR
Journal of retailing and consumer services
467
International journal of hospitality management
390
Journal of business research : JBR
357
Journal of Services Marketing
194
The journal of services marketing
194
The service industries journal
189
Tourism management : research, policies, practice
181
Journal of travel and tourism marketing
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
147
European Journal of Marketing
135
Cogent business & management
117
International Journal of Bank Marketing
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
Services marketing quarterly
103
Asia Pacific journal of marketing and logistics
102
Journal of Product & Brand Management
97
International Journal of Contemporary Hospitality Management
93
Psychology & marketing
92
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
91
Journal of air transport management
90
Service business
87
The TQM journal : the international review of organizational improvement
87
Tourism management perspectives : TMP
87
Journal of strategic marketing
80
International journal of productivity and quality management : IJPQM
79
Industrial marketing management : the international journal for industrial and high-tech firms
78
Journal of Consumer Marketing
78
Journal of the Academy of Marketing Science
77
SpringerLink / Bücher
74
Journal of service management
72
European journal of marketing : EJM
71
International journal of quality and service sciences
68
Total quality management & business excellence
68
The international journal of bank marketing : IJBM
67
International Journal of Quality & Reliability Management
65
Journal of Asian finance, economics and business : JAFEB
65
International journal of services and operations management
64
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ECONIS (ZBW)
90
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1
Customer referral behavior : do switchers and stayers differ?
Stein, Alisha
;
Ramaseshan, B.
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 229-239
Persistent link: https://www.econbiz.de/10011283705
Saved in:
2
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
3
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
4
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
5
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
6
How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Swaminathan, Vanitha
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10010356816
Saved in:
7
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
8
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
9
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
10
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
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