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Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina; Ruyter, Ko de; Huang, Ming-Hui; … - In: Journal of service research : JSR 20 (2017) 1, pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
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The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina; Alexander, Matthew - In: Journal of service research : JSR 17 (2014) 3, pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
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Communal service delivery : how customers benefit from participation in firm-hosted virtual P3 communities
Dholakia, Utpal M.; Blazevic, Vera; Wiertz, Caroline; … - In: Journal of service research : JSR 12 (2009/10) 2, pp. 208-226
Persistent link: https://www.econbiz.de/10003901053
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Customers as resource integrators : toward a model of customer learning
Hibbert, Sally; Winklhofer, Heidi; Temerak, Mohamed Sobhy - In: Journal of service research : JSR 15 (2012) 3, pp. 247-261
Persistent link: https://www.econbiz.de/10009578295
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Strategic learning by e-Service suppliers in service value networks
Haas, Christian; Kimbrough, Steven O.; Dinther, Clemens van - In: Journal of service research : JSR 16 (2013) 3, pp. 259-276
Persistent link: https://www.econbiz.de/10009782147
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How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta; Miceli, Gaetano Nino; … - In: Journal of service research : JSR 11 (2008/09) 2, pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
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The impact of value congruence on consumer-service brand relationships
Zhang, Jing; Bloemer, Josée M. M. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
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Return on community for consumers and service establishments
Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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Customer integration : a key to an implementation perspective of service provision
Benoit, Sabine - In: Journal of service research : JSR 11 (2008/09) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10003776184
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Customer integration and value creation : paradigmatic traps and perspectives
Vargo, Stephen L. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 211-215
Persistent link: https://www.econbiz.de/10003776187