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Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe; Augusto, Mário Gomes - In: Journal of strategic marketing 16 (2008) 2, pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
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An exploratory study of the influence of sales training content and salesperson evaluation on salesperson adaptive selling, customer orientation, listening, and consulting behavior...
Pelham, Alfred M.; Kravitz, Pamela - In: Journal of strategic marketing 16 (2008) 5, pp. 413435
Persistent link: https://www.econbiz.de/10003797208
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The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.; Rod, Michel; Carruthers, Janet - In: Journal of strategic marketing 16 (2008) 5, pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
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Strategic sales organizations : transformation challenges and facilitators within the sales-marketing interface
Malshe, Avinash - In: Journal of strategic marketing 17 (2009) 3/4, pp. 271-289
Persistent link: https://www.econbiz.de/10003887649
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The impact of frontline employees' perceptions of internal marketing on employee outcomes
Ferdous, Ahmed Shahriar; Polonsky, Michael J. - In: Journal of strategic marketing 22 (2014) 4, pp. 300-315
Persistent link: https://www.econbiz.de/10010387315
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Sales force management practices in organizations with a supportive climate towards creativity
Zampetakis, Leonidas A. - In: Journal of strategic marketing 22 (2014) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10010259205
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An exploratory study of the influence of firm market orientation on salesperson adaptive selling, customer orientation, interpersonal listening in personal selling and salesperson...
Pelham, Alfred M. - In: Journal of strategic marketing 17 (2009) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10003827250
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Salesperson implementation of sales strategy and its impact on sales performance
Inyang, Aniefre Eddie; Jaramillo, Fernando - In: Journal of strategic marketing 28 (2020) 7, pp. 601-619
Persistent link: https://www.econbiz.de/10012313926
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Does corporate sustainability performance affect sales performance? : empirical evidence from Indian firms
Mal, Hoshiar; Kaushik, Arun Kumar; Varma, Manishkumar - In: Journal of strategic marketing 32 (2024) 5, pp. 622-643
Persistent link: https://www.econbiz.de/10014553359
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A generational study of employees’ customer orientation : a motivational viewpoint in pandemic time
Mahmoud, Ali B.; Grigoriou, Nicholas; Fuxman, Leonora; … - In: Journal of strategic marketing 30 (2022) 8, pp. 746-763
Persistent link: https://www.econbiz.de/10013492888