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Beziehungsmarketing
169
Relationship marketing
169
Consumer behaviour
79
Konsumentenverhalten
79
Customer satisfaction
68
Kundenzufriedenheit
68
Marketing management
53
Marketingmanagement
53
Strategic management
42
Strategisches Management
42
Dienstleistungsqualität
36
Service quality
36
Brand management
30
Markenführung
30
Social Web
25
Social web
25
Brand image
23
Customer integration
23
Kundenintegration
23
Markenimage
23
Lieferantenmanagement
22
Supplier relationship management
22
Betriebliche Wertschöpfung
19
Value creation
19
Internet marketing
18
Online-Marketing
18
Brand
17
Einzelhandel
17
Markenartikel
17
Retail trade
17
Confidence
15
Vertrauen
15
Customer value
14
Kundenwert
14
Online retailing
14
Online-Handel
14
Firm performance
12
Unternehmenserfolg
12
E-commerce
11
Electronic Commerce
11
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English
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Simkin, Lyndon
7
Bang, Nguyen
4
Dibb, Sally
4
Fernandes, Teresa
4
Japutra, Arnold
4
Lane, Nikala
4
Pervan, Simon J.
4
Roy, Sanjit
4
Roy, Sanjit Kumar
4
Akter, Shahriar
3
Canhoto, Ana Isabel Domingos
3
Gilmore, Audrey
3
Harrigan, Paul
3
Polonsky, Michael J.
3
Strong, Carolyn
3
Thaichon, Park
3
Ashill, Nicholas
2
Bove, Liliana L.
2
Chen, Junsong
2
Crick, James M.
2
David, Fred R.
2
David, Meredith E.
2
Diwan, Saloni Pawan
2
Farrell, Mark Anthony
2
Frazer, Lorelle
2
Giannakis, Damianos
2
Gupta, Samir
2
Hajli, Nick
2
Harker, Michael
2
Hossain, Tasnim M. Taufique
2
Jaber, Faten
2
Jebarajakirthy, Charles
2
Johnson, Lester W.
2
Ketron, Seth
2
Leckie, Civilai
2
Mai, Enping
2
Mattsson, Jan
2
Meadows, Maureen
2
Mishra, Sita
2
Naumann, Earl
2
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Journal of strategic marketing
Journal of business research : JBR
1,098
SpringerLink / Bücher
1,076
Journal of retailing and consumer services
762
Industrial marketing management : the international journal for industrial and high-tech firms
565
International journal of hospitality management
542
MPRA Paper
342
Springer eBook Collection
325
The service industries journal
314
The journal of services marketing
311
Review of Pacific Basin Financial Markets and Policies (RPBFMP)
296
Gabler Edition Wissenschaft
271
Strategic management journal
264
Technological forecasting & social change : an international journal
247
Tourism management : research, policies, practice
245
The journal of business & industrial marketing
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
International journal of contemporary hospitality management
224
Journal of the Academy of Marketing Science
224
Journal of travel and tourism marketing
223
Europäische Hochschulschriften / 5
221
Journal of hospitality marketing & management
214
NBER Working Papers
204
Cogent business & management
201
Harvard business review : HBR
192
Long range planning : LRP ; international journal of strategic management
191
Harvard-Business-Manager : das Wissen der Besten
184
Springer eBook Collection / Business and Economics
180
Business horizons
173
International journal of electronic customer relationship management : IJECRM
170
Journal of service research : JSR
165
Asia Pacific journal of marketing and logistics
160
Journal of marketing
159
Management decision : MD
156
Journal of business ethics : JOBE
154
European journal of marketing : EJM
151
International journal of production economics
151
Services marketing quarterly
151
Journal of business strategy
150
Psychology & marketing
149
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ECONIS (ZBW)
235
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1
The management of customer relationships as assets in the retail banking sector
Persson, Andreas
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 105-119
Persistent link: https://www.econbiz.de/10008936985
Saved in:
2
Relationship building through Facebook brand pages : the multifaceted roles of identification, satisfaction, and perceived relationship investment
Popp, Bastian
;
Wilson, Bradley
;
Horbel, Chris
; …
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 278-294
Persistent link: https://www.econbiz.de/10011591986
Saved in:
3
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
4
Synchronizing relational benefits with customer commitment profiles
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of strategic marketing
28
(
2020
)
4
,
pp. 366-378
Persistent link: https://www.econbiz.de/10012313907
Saved in:
5
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
6
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
7
Retail positioning through customer satisfaction : an alternative explanation to the resource-based view
Siebers, Lisa Qixun
;
Zhang, Thao
;
Fei, Li
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 559-587
Persistent link: https://www.econbiz.de/10010233695
Saved in:
8
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
9
Impact of actual service provider failure on the satisfaction with aggregator
Chatterjee, Swagato
- In:
Journal of strategic marketing
26
(
2018
)
7
,
pp. 628-647
Persistent link: https://www.econbiz.de/10011976365
Saved in:
10
Exploring the roles of marketing and selling capabilities in delivering critical customer centric performance and brand performance outcomes for B2B firms
Siahtiri, Vida
;
O'Cass, Aron
;
Ngo, Liem Viet
- In:
Journal of strategic marketing
22
(
2014
)
5
,
pp. 379-395
Persistent link: https://www.econbiz.de/10010417135
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