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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~subject:"Markenführung"
~subject:"United States"
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Customer service
Markenführung
United States
Relationship marketing
390
Beziehungsmarketing
389
Consumer behaviour
194
Konsumentenverhalten
194
Customer satisfaction
141
Kundenzufriedenheit
141
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120
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120
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47
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Alkire, Linda
2
Barnes, Donald C.
2
Brady, Michael K.
2
Collier, Joel E.
2
Gremler, Dwayne D.
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Madupalli, Ramana Kumar
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Poddar, Amit
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Voorhees, Clay M.
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Walsh, Gianfranco
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1
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1
Aksoy, Lerzan
1
Albrecht, Arne Keno
1
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1
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1
Ashill, Nicholas J.
1
Asselmann, Daniel
1
Bahadir, S. Cem
1
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1
Ball, Joan
1
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1
Becerra, Enrique
1
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1
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1
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1
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1
Bolton, Ruth N.
1
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1
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Journal of the Academy of Marketing Science
The journal of services marketing
Journal of business research : JBR
193
Journal of retailing and consumer services
152
The journal of product & brand management
102
International journal of hospitality management
98
The journal of brand management : an international journal
96
Industrial marketing management : the international journal for industrial and high-tech firms
48
SpringerLink / Bücher
47
Academy of Management journal : AMJ
42
Psychology & marketing
40
International journal of contemporary hospitality management
37
Harvard business review : HBR
34
Journal of strategic marketing
34
Marketing intelligence & planning
33
Journal of marketing
32
European journal of marketing : EJM
31
The service industries journal
31
Asia Pacific journal of marketing and logistics
30
Cogent business & management
30
International journal of internet marketing and advertising : IJIMA
30
Journal of hospitality marketing & management
30
Journal of service research : JSR
29
Business horizons
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Journal of travel and tourism marketing
28
Services marketing quarterly
26
Journal of promotion management : innovations in planning and applied research
25
Journal of business ethics : JOBE
24
Working paper / National Bureau of Economic Research, Inc.
24
The journal of business & industrial marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing management : MM
21
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
21
Journal of service management
21
Harvard-Business-Manager : das Wissen der Besten
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of service research
20
Journal of service theory and practice : JSTP
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
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ECONIS (ZBW)
103
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1
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
4
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
5
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
6
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
7
Co-creating value with consumers through social media
Kao, Tzu-Yi
;
Yang, Ming-Hsien
;
Wu, Ji-Tsung Ben
;
Cheng, …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 141-151
Persistent link: https://www.econbiz.de/10011486888
Saved in:
8
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
9
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
10
Outsourcing the pain, keeping the pleasure : effects of outsourced touchpoints in the customer journey
Kranzbühler, Anne-Madeleine
;
Kleijnen, Mirella H. P.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
2
,
pp. 308-327
Persistent link: https://www.econbiz.de/10012022581
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