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~isPartOf:"Journal of the Academy of Marketing Science"
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Customer satisfaction
72
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Grégoire, Yany
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
457
International journal of hospitality management
378
Journal of business research : JBR
324
Journal of Services Marketing
218
The journal of services marketing
192
European Journal of Marketing
189
The service industries journal
179
Tourism management : research, policies, practice
177
Journal of travel and tourism marketing
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of Consumer Marketing
168
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
145
International Journal of Bank Marketing
138
Cogent business & management
125
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Services marketing quarterly
100
Asia Pacific journal of marketing and logistics
98
Journal of air transport management
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Psychology & marketing
94
Tourism management perspectives : TMP
91
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Service business
85
International Journal of Contemporary Hospitality Management
84
Marketing Intelligence & Planning
79
The international journal of bank marketing : IJBM
79
Industrial marketing management : the international journal for industrial and high-tech firms
73
International journal of productivity and quality management : IJPQM
73
Journal of strategic marketing
73
Journal of service management
71
SpringerLink / Bücher
67
Total quality management & business excellence
66
International Journal of Quality & Reliability Management
65
International Journal of Retail & Distribution Management
65
European journal of marketing : EJM
64
International journal of quality and service sciences
64
International journal of services and operations management
64
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ECONIS (ZBW)
73
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73
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1
Examining the influence of control and convenience in a self-service setting
Collier, Joel E.
;
Sherrell, Daniel L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
4
,
pp. 490-509
Persistent link: https://www.econbiz.de/10008735691
Saved in:
2
Math anxiety and its effects on consumers' preference for price promotion formats
Suri, Rajneesh
;
Monroe, Kent B.
;
Koç, Ümit
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 271-282
Persistent link: https://www.econbiz.de/10009747851
Saved in:
3
Customer betrayal and retaliation : when your best customers become your worst enemies
Grégoire, Yany
;
Fisher, Robert J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 247-261
Persistent link: https://www.econbiz.de/10003725646
Saved in:
4
Linking cause-related marketing to sales force responses and performance in a direct selling context
Larson, Brian V.
;
Flaherty, Karen E.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 271-277
Persistent link: https://www.econbiz.de/10003725657
Saved in:
5
The effect of superstitious beliefs on performance expectations
Block, Lauren
;
Kramer, Thomas
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003851349
Saved in:
6
Getting a second chance : the role of imagery in the influence of inaction regret on behavioral intent
Patrick, Vanessa M.
;
Lancellotti, Matthew
;
Hagtvedt, Henrik
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 181-190
Persistent link: https://www.econbiz.de/10003851356
Saved in:
7
Customer-based corporate reputation of a service firm: scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 127-143
Persistent link: https://www.econbiz.de/10003485160
Saved in:
8
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
Saved in:
9
Anger, frustration, and helplessness after service failure : coping strategies and effective informational support
Gelbrich, Katja
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 567-585
Persistent link: https://www.econbiz.de/10008746853
Saved in:
10
A customer perspective on product eliminations : how the removal of products affects customers and business relationships
Homburg, Christian
;
Fürst, Andreas
;
Prigge, Jana-Kristin
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 531-549
Persistent link: https://www.econbiz.de/10008746859
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