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Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup; Shim, Changsup; Lee, Won Seok; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin; Castellanos, Cassandra; Choi, H. S. Chris - In: Journal of travel and tourism marketing 29 (2012) 7/8, pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
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Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan; Ryu, Kisang; Kashif Hussain - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
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How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin; Purtell, Clinton; Chung, Jin-young; … - In: Journal of travel and tourism marketing 41 (2024) 2, pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
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What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour; Nasr, Arash Khalili - In: Journal of travel and tourism marketing 41 (2024) 4, pp. 472-490
Persistent link: https://www.econbiz.de/10014513662