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Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung; Cho, Sun-bai; Kim, Woo Gon - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
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Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
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The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo; Kim, Heather Markham; Joo, Kyu-Hyeon; … - In: Journal of travel and tourism marketing 39 (2022) 2, pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
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What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour; Nasr, Arash Khalili - In: Journal of travel and tourism marketing 41 (2024) 4, pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
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The relationships among brand equity, culinary attraction, and foreign tourist satisfaction
Liu, Chih-Hsing Sam - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1143-1161
Persistent link: https://www.econbiz.de/10011627479
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Relating the zone of tolerance to service failure in the hospitality industry
Zainol, Noor Azimin; Lockwood, Andrew; Kutsch, Elmar - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 324-333
Persistent link: https://www.econbiz.de/10003985079
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Exploring the impacts of service guarantee strategy
Lee, Kyuho; Khan, Mahmood A. - In: Journal of travel and tourism marketing 29 (2012) 1/2, pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
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Dining at luxury restaurants when traveling abroad : incorporating destination attitude into a luxury consumption value model
Peng, Norman; Chen, Annie; Hung, Kuang-Peng - In: Journal of travel and tourism marketing 37 (2020) 5, pp. 562-576
Persistent link: https://www.econbiz.de/10012289467
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Investigation of perceived risks and their outcome variables in the context of robotic restaurants
Hwang, Jinsoo; Kim, Heather Markham; Kim, Jinkyung Jenny; … - In: Journal of travel and tourism marketing 38 (2021) 3, pp. 263-281
Persistent link: https://www.econbiz.de/10012514041
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Examining the effect of customer-to-customer interactions on satisfaction, loyalty, and word-of-mouth behaviors in the hospitality industry : the mediating role of personal interac...
Fakharyan, Meysam; Omidvar, Sadaf; Khodadadian, … - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 610-626
Persistent link: https://www.econbiz.de/10010405090