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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
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Customer satisfaction
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Sirgy, M. Joseph
6
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Lee, Choong-Ki
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Petrick, James F.
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Ribeiro, Manuel Alector
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Olya, Hossein
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of retailing and consumer services
425
International journal of hospitality management
363
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
145
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
Journal of service management
91
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
79
Journal of the Academy of Marketing Science
77
International journal of productivity and quality management : IJPQM
73
International journal of quality and service sciences
69
Journal of strategic marketing
69
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
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ECONIS (ZBW)
104
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1
Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
2
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
3
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
4
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
5
The effect of tourism services on travelers' quality of life
Neal, Janet D.
;
Uysal, Muzaffer
;
Sirgy, M. Joseph
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
Saved in:
6
Customer satisfaction with alpine ski areas : the moderating effects of personal, situational, and product factors
Matzler, Kurt
;
Füller, Johann
;
Renzl, Birgit
;
Herting, …
- In:
Journal of travel research : a quarterly publication of …
46
(
2008
)
4
,
pp. 403-413
Persistent link: https://www.econbiz.de/10003860930
Saved in:
7
A multifaced analysis of tourism satisfaction
Neal, Janet D.
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
47
(
2008
)
1
,
pp. 53-62
Persistent link: https://www.econbiz.de/10003870206
Saved in:
8
Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives
Crotts, John C.
;
Mason, Peyton R.
;
Davis, Boyd
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
2
,
pp. 139-151
Persistent link: https://www.econbiz.de/10003917930
Saved in:
9
The quality of guest comment cards : an empirical study of US lodging chains
Bartkus, Kenneth R.
;
Howell, Roy D.
;
Hills, Stacey Barlow
; …
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
2
,
pp. 162-176
Persistent link: https://www.econbiz.de/10003917936
Saved in:
10
Toward a quality-of-life theory of leisure travel satisfaction
Sirgy, M. Joseph
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
2
,
pp. 246-260
Persistent link: https://www.econbiz.de/10003978744
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