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Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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Segmenting festival visitors using psychological commitment
Lee, Jenny; Kyle, Gerard T. - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 656-669
Persistent link: https://www.econbiz.de/10010400544
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Tourists' destination loyalty through emotional solidarity with residents : an integrative moderated mediation model
Ribeiro, Manuel Alector; Woosnam, Kyle M.; Pinto, Patrícia - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10011915391
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Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
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Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina; Dieck, M. Claudia tom; Wu, Shuang; … - In: Journal of travel research : a quarterly publication of … 62 (2023) 1, pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
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Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria; Ribeiro, Manuel Alector; … - In: Journal of travel research : a quarterly publication of … 62 (2023) 3, pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
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Measuring quality of information services : combining mystery shopping and customer satisfaction research to assess the performance of tourist offices
Minghetti, Valeria; Celotto, Emilio - In: Journal of travel research : a quarterly publication of … 53 (2014) 5, pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
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Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437