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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
1,148
Industrial marketing management : the international journal for industrial and high-tech firms
1,102
Journal of retailing and consumer services
867
International journal of production economics
797
International journal of production research
751
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
International journal of hospitality management
693
SpringerLink / Bücher
628
International journal of productivity and quality management : IJPQM
532
NBER working paper series
529
Working paper / National Bureau of Economic Research, Inc.
519
European journal of operational research : EJOR
511
The TQM journal : the international review of organizational improvement
508
The service industries journal
482
NBER Working Paper
478
International journal of quality & reliability management
469
The journal of business & industrial marketing
427
Discussion paper / Centre for Economic Policy Research
420
The journal of services marketing
365
Journal of Services Marketing
353
CESifo working papers
347
Total quality management & business excellence
331
Tourism management : research, policies, practice
306
International Journal of Quality & Reliability Management
305
Discussion paper series / IZA
302
Europäische Hochschulschriften / 5
277
International journal of contemporary hospitality management
275
International journal of industrial organization
269
Journal of the Academy of Marketing Science
265
Cogent business & management
255
Journal of travel and tourism marketing
254
Economics letters
238
Journal of hospitality marketing & management
238
Gabler Edition Wissenschaft
232
European Journal of Marketing
231
Journal of economic behavior & organization : JEBO
229
Quality management journal : QMJ
228
Journal of strategic marketing
226
Working paper
226
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ECONIS (ZBW)
369
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1
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
2
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
3
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
4
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
5
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
6
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
7
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
8
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
Saved in:
9
Segmentation of spatially dependent geographical units : model and application
Govind, Rahul
;
Chatterjee, Rabikar
;
Mittal, Vikas
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
Saved in:
10
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
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