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How does firm scope depend on customer switching costs? : evidence from mobile telecommunications markets
Abolfathi, Niloofar; Santamaria, Simone; Williams, Charles - In: Management science : journal of the Institute for … 68 (2022) 1, pp. 316-332
Persistent link: https://www.econbiz.de/10012821166
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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Website Morphing 2.0 : switching costs, partial exposure, random exit, and when to morph
Hauser, John R.; Liberali, Guilherme; Urban, Glen L. - In: Management science : journal of the Institute for … 60 (2014) 6, pp. 1594-1616
Persistent link: https://www.econbiz.de/10010381857
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Dynamic pricing in a distribution channel in the presence of switching costs
Cosguner, Koray; Chan, Tat; Seetharaman, Seethu - In: Management science : journal of the Institute for … 64 (2018) 3, pp. 1212-1229
Persistent link: https://www.econbiz.de/10011847194
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How do delay announcements shape customer behavior? : an empirical study
Yu, Qiuping; Allon, Gad; Bassamboo, Achal - In: Management science : journal of the Institute for … 63 (2017) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011646278
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Managing customer expectations and priorities in service systems
Yu, Qiuping; Allon, Gad; Bassamboo, Achal; Iravani, Seyed - In: Management science : journal of the Institute for … 64 (2018) 8, pp. 3942-3970
Persistent link: https://www.econbiz.de/10011900071
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The implied truth effect : attaching warnings to a subset of fake news headlines increases perceived accuracy of headlines without warnings
Pennycook, Gordon; Bear, Adam; Collins, Evan T.; Rand, … - In: Management science : journal of the Institute for … 66 (2020) 11, pp. 4944-4957
Persistent link: https://www.econbiz.de/10012390751
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Are store-brand buyers store loyal? : an empirical investigation
Hansen, Karsten T.; Singh, Vishal - In: Management science : journal of the Institute for … 54 (2008) 10, pp. 1828-1834
Persistent link: https://www.econbiz.de/10003776089
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Social labeling by competing NGOs : a model with multiple issues and entry
Heyes, Anthony; Martin, Steve - In: Management science : journal of the Institute for … 63 (2017) 6, pp. 1800-1813
Persistent link: https://www.econbiz.de/10011707249
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Announcing high prices to deter innovation
Marshall, Guillermo; Parra, Álvaro - In: Management science : journal of the Institute for … 67 (2021) 4, pp. 2448-2465
Persistent link: https://www.econbiz.de/10012522802