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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Dienstleistungsqualität
62
Service quality
62
Marktforschung
49
Zeit
26
Time
25
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
19
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19
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Krankenhaus
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Gesundheitsversorgung
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healthcare
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service quality
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service operations
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Qualitätsmanagement
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Marketingmanagement
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Operations Research
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122
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Lu, Susan Feng
5
Terwiesch, Christian
4
Chan, Carri W.
3
Charnes, A.
3
Cooper, W. W.
3
Hauser, John R.
3
Morrison, Donald G.
3
Rao, Ambar G.
3
Abdellaoui, Mohammed
2
Baucells, Manel
2
Bavafa, Hessam
2
Buell, Ryan W.
2
Campbell, Dennis W.
2
Chen, Son-Nan
2
Choi, Seung-chan
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DeFond, Mark L.
2
DeSarbo, Wayne
2
Debo, Laurens G.
2
Eliashberg, Jehoshua
2
Erkens, David H.
2
Escobar, Gabriel
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Harker, Patrick T.
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Hitt, Lorin M.
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Kim, Song-hee
2
King, William R.
2
Learner, D. B.
2
Lee, Cheng F.
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Lu, Lauren Xiaoyuan
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Netessine, Serguei
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Olivares, Marcelo
2
Rui, Huaxia
2
Shin, Jiwoong
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Sudhir, K.
2
Tucker, Anita L.
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Véricourt, Francis de
2
Zhang, Jieying
2
Adida, Elodie
1
Aflaki, Sam
1
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
579
Journal of retailing and consumer services
567
International journal of hospitality management
563
Working paper / National Bureau of Economic Research, Inc.
435
Journal of marketing research : JMR
431
The service industries journal
383
NBER working paper series
381
NBER Working Paper
344
SpringerLink / Bücher
301
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
Journal of marketing
244
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
218
Discussion paper series / IZA
214
Journal of hospitality marketing & management
206
IZA Discussion Papers
192
Auditing : a journal of practice & theory
181
Journal of air transport management
178
Journal of the Academy of Marketing Science
171
Services marketing quarterly
168
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
154
Europäische Hochschulschriften / 5
150
Industrial marketing management : the international journal for industrial and high-tech firms
149
International journal of productivity and quality management : IJPQM
142
Journal of retailing
142
Journal of service research : JSR
141
Discussion paper / Centre for Economic Policy Research
140
Service business
140
Jahrbuch der Absatz- und Verbrauchsforschung
134
International journal of quality & reliability management
128
Psychology & marketing
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Journal of service management
123
International journal of quality and service sciences
121
CESifo working papers
115
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ECONIS (ZBW)
163
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1
Segmentation of spatially dependent geographical units : model and application
Govind, Rahul
;
Chatterjee, Rabikar
;
Mittal, Vikas
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
Saved in:
2
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
3
The duration of patent examination at the European Patent Office
Harhoff, Dietmar
;
Wagner, Stefan
- In:
Management science : journal of the Institute for …
55
(
2009
)
12
,
pp. 1969-1984
Persistent link: https://www.econbiz.de/10003928498
Saved in:
4
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
5
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
6
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
7
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
8
Optimal windows for aggregating ratings in electronic marketplaces
Aperjis, Christina
;
Johari, Ramesh
- In:
Management science : journal of the Institute for …
56
(
2010
)
5
,
pp. 864-880
Persistent link: https://www.econbiz.de/10003981445
Saved in:
9
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
10
Model of migration and use of platforms : role of hierarchy, current generation, and complementarities in consumer settings
Xu, Xin
;
Venkatesh, Viswanath
;
Tam, Kar Y.
;
Hong, Se-joon
- In:
Management science : journal of the Institute for …
56
(
2010
)
8
,
pp. 1304-1323
Persistent link: https://www.econbiz.de/10008653705
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