Narrow search
Showing 1 - 10 of 368
Cover Image
Determinants and outcomes of Internet banking adoption
Xue, Mei; Hitt, Lorin M.; Chen, Pei-yu - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 291-307
Persistent link: https://www.econbiz.de/10008901442
Cover Image
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Cover Image
Dynamics of consumer adoption of financial innovation : the case of ATM cards
Yang, Botao; Ching, Andrew - In: Management science : journal of the Institute for … 60 (2014) 4, pp. 903-922
Persistent link: https://www.econbiz.de/10010347819
Cover Image
Do store brands aid store loyalty?
Seenivasan, Satheesh; Sudhir, K.; Talukdar, Debabrata - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 802-816
Persistent link: https://www.econbiz.de/10011453561
Cover Image
Pooled vs. dedicated queues when customers are delay-sensitive
Sunar, Nur; Tu, Yichen; Ziya, Serhan - In: Management science : journal of the Institute for … 67 (2021) 6, pp. 3785-3802
Persistent link: https://www.econbiz.de/10012607136
Cover Image
The effect of multichannel and omnichannel retailing on physical stores
Gao, Fei; Agrawal, Vishal V.; Cui, Shiliang - In: Management science : journal of the Institute for … 68 (2022) 2, pp. 809-826
Persistent link: https://www.econbiz.de/10012876998
Cover Image
Personalization from customer data aggregation using list price
Xu, Zibin; Dukes, Anthony - In: Management science : journal of the Institute for … 68 (2022) 2, pp. 960-980
Persistent link: https://www.econbiz.de/10012878197
Cover Image
Customer supercharging in experience-centric channels
Bell, David R.; Gallino, Santiago; Moreno, Antonio - In: Management science : journal of the Institute for … 66 (2020) 9, pp. 4096-4107
Persistent link: https://www.econbiz.de/10012297783
Cover Image
How does adoption of the outlet channel impact customers' spending in the retail stores : conflict or synergy?
Soysal, Gonca; Krishnamurthi, Lakshman - In: Management science : journal of the Institute for … 62 (2016) 9, pp. 2692-2704
Persistent link: https://www.econbiz.de/10011577191
Cover Image
How do delay announcements shape customer behavior? : an empirical study
Yu, Qiuping; Allon, Gad; Bassamboo, Achal - In: Management science : journal of the Institute for … 63 (2017) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10011646278