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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Service quality, experiential...
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Netessine, Serguei
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
2,200
Journal of retailing and consumer services
2,080
International journal of hospitality management
1,008
International journal of consumer studies
779
Psychology & marketing
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NBER working paper series
684
Working paper / National Bureau of Economic Research, Inc.
611
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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541
The service industries journal
481
Tourism management : research, policies, practice
452
SpringerLink / Bücher
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Asia Pacific journal of marketing and logistics
439
Journal of travel and tourism marketing
419
The journal of product & brand management
398
The journal of services marketing
395
European journal of marketing : EJM
382
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
373
The journal of brand management : an international journal
367
Cogent business & management
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Journal of marketing management : MM
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of retailing
345
Journal of marketing
334
Journal of hospitality marketing & management
333
Journal of international consumer marketing
331
Journal of the Academy of Marketing Science
324
Marketing letters : a journal of research in marketing
318
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
Journal of consumer behaviour : an international research review
308
Journal of fashion marketing and management
303
The international review of retail, distribution and consumer research
301
Journal of marketing communications
300
The journal of consumer marketing
294
Technological forecasting & social change : an international journal
292
Journal of business ethics : JOBE
284
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
284
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ECONIS (ZBW)
390
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1
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
2
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
3
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
4
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
Segmentation of spatially dependent geographical units : model and application
Govind, Rahul
;
Chatterjee, Rabikar
;
Mittal, Vikas
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
Saved in:
6
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
7
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
8
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
9
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
10
Model of migration and use of platforms : role of hierarchy, current
generation
, and complementarities in consumer settings
Xu, Xin
;
Venkatesh, Viswanath
;
Tam, Kar Y.
;
Hong, Se-joon
- In:
Management science : journal of the Institute for …
56
(
2010
)
8
,
pp. 1304-1323
Persistent link: https://www.econbiz.de/10008653705
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