//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Restaurant employee service sa...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
333
Konsumentenverhalten
333
Theorie
79
Theory
79
Preismanagement
74
Pricing strategy
74
Dienstleistungsqualität
62
Experiment
62
Service quality
62
Beziehungsmarketing
55
Relationship marketing
55
Online retailing
51
Online-Handel
51
Leistungsmotivation
39
Work motivation
39
Einzelhandel
35
Game theory
35
Retail trade
35
Spieltheorie
35
Internet marketing
34
Online-Marketing
34
E-commerce
28
Electronic Commerce
28
Social Web
27
Social web
27
Operations Research
24
Operations research
24
Leistungsanreiz
23
Performance incentive
23
Revenue management
23
Revenue-Management
23
Feldforschung
22
Field research
22
Preisdifferenzierung
22
Price discrimination
22
USA
21
United States
21
Customer satisfaction
20
Hospital
20
Krankenhaus
20
more ...
less ...
Online availability
All
Undetermined
309
Free
11
Type of publication
All
Article
483
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
484
Aufsatz in Zeitschrift
484
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
484
Author
All
Netessine, Serguei
8
Ghose, Anindya
7
Girotra, Karan
5
Hosanagar, Kartik
5
Lee, Dokyun
5
Lu, Susan Feng
5
Su, Xuanming
5
Vulcano, Gustavo
5
Amaldoss, Wilfred
4
Burtch, Gordon
4
Dukes, Anthony
4
Guo, Liang
4
Hong, Yili
4
Simchi-Levi, David
4
Sudhir, K.
4
Swinney, Robert
4
Terwiesch, Christian
4
Villas-Boas, J. Miguel
4
Allon, Gad
3
Bassamboo, Achal
3
Belavina, Elena
3
Buell, Ryan W.
3
Chan, Carri W.
3
Chintagunta, Pradeep K.
3
Choe, Chongwoo
3
Cui, Shiliang
3
Debo, Laurens G.
3
Gallino, Santiago
3
Gao, Fei
3
Gaur, Vishal
3
Ipeirotis, Panagiotis G.
3
Li, Beibei
3
Li, Jun
3
Liu, Nan
3
Milkman, Katherine L.
3
Ofek, Elie
3
Ovchinnikov, Anton
3
Png, Ivan
3
Popescu, Ioana
3
Raju, Jagmohan Singh
3
more ...
less ...
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
2,677
Journal of retailing and consumer services
2,184
International journal of hospitality management
1,661
NBER working paper series
835
International journal of consumer studies
784
Zi you zhong guo zhi gong ye
764
SpringerLink / Bücher
758
Working paper / National Bureau of Economic Research, Inc.
755
Psychology & marketing
724
Journal of business ethics : JOBE
707
International journal of contemporary hospitality management
702
Tourism management : research, policies, practice
681
The service industries journal
662
NBER Working Paper
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
598
Industrial marketing management : the international journal for industrial and high-tech firms
596
European Journal of Marketing
579
Journal of travel and tourism marketing
502
Cogent business & management
500
Asia Pacific journal of marketing and logistics
478
The journal of services marketing
460
Journal of Services Marketing
451
The journal of brand management : an international journal
451
Journal of Consumer Marketing
448
European journal of marketing : EJM
447
Journal of hospitality marketing & management
434
The journal of product & brand management
431
Journal of the Academy of Marketing Science
427
Journal of marketing management : MM
406
Journal of marketing research : JMR
404
Journal of marketing
400
Discussion paper series / IZA
396
Technological forecasting & social change : an international journal
385
Journal of retailing
381
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
364
Marketing intelligence & planning
359
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
352
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
352
more ...
less ...
Source
All
ECONIS (ZBW)
484
Showing
1
-
10
of
484
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
2
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
3
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
4
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
5
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
6
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
Saved in:
7
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
8
Optimal marketing strategies for the acquisition and retention of service subscribers
Ben Rhouma, Tarek
;
Zaccour, Georges
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2609-2627
Persistent link: https://www.econbiz.de/10011878982
Saved in:
9
The impact of corporate social responsibility on firm value : the role of customer awareness
Servaes, Henri
;
Tamayo, Ane
- In:
Management science : journal of the Institute for …
59
(
2013
)
5
,
pp. 1045-1061
Persistent link: https://www.econbiz.de/10009751212
Saved in:
10
Corporate social responsibility and competitive advantage : overcoming the trust barrier
Du, Shuili
;
Bhattacharya, C. B.
;
Sen, Sankar
- In:
Management science : journal of the Institute for …
57
(
2011
)
9
,
pp. 1528-1545
Persistent link: https://www.econbiz.de/10009312563
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->