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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Lu, Susan Feng
5
Terwiesch, Christian
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
1,724
Journal of retailing and consumer services
935
International journal of hospitality management
871
Industrial marketing management : the international journal for industrial and high-tech firms
663
SpringerLink / Bücher
630
Working paper / National Bureau of Economic Research, Inc.
540
NBER working paper series
527
The service industries journal
523
Cogent business & management
500
NBER Working Paper
436
Tourism management : research, policies, practice
400
The journal of services marketing
376
Journal of business ethics : JOBE
374
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
356
International journal of contemporary hospitality management
349
Discussion paper series / IZA
347
Strategic management journal
339
International journal of production economics
302
The journal of business & industrial marketing
298
Journal of travel and tourism marketing
284
Technological forecasting & social change : an international journal
276
Journal of hospitality marketing & management
273
Journal of the Academy of Marketing Science
268
Journal of strategic marketing
261
Discussion paper / Centre for Economic Policy Research
239
Psychology & marketing
238
International business review : the official journal of the European International Business Academy
236
Small business economics : an entrepreneurship journal
228
Journal of Asian finance, economics and business : JAFEB
227
International journal of quality & reliability management
208
The TQM journal : the international review of organizational improvement
207
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
206
Services marketing quarterly
206
Journal of service research : JSR
205
International journal of productivity and quality management : IJPQM
204
Management decision : MD
204
Journal of marketing
201
International journal of production research
198
Asia Pacific journal of marketing and logistics
197
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ECONIS (ZBW)
213
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1
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
2
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
3
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
4
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
Saved in:
5
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
6
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
7
Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
8
Segmentation of spatially dependent geographical units : model and application
Govind, Rahul
;
Chatterjee, Rabikar
;
Mittal, Vikas
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
Saved in:
9
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
10
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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