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Customer lifetime value measurement
Borle, Sharad; Singh, Siddharth S.; Jain, Dipak - In: Management science : journal of the Institute for … 54 (2008) 1, pp. 100-112
Persistent link: https://www.econbiz.de/10003709941
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Portfolio dynamics for customers of a multiservice provider
Schweidel, David A.; Bradlow, Eric T.; Fader, Peter - In: Management science : journal of the Institute for … 57 (2011) 3, pp. 471-486
Persistent link: https://www.econbiz.de/10008988420
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When acquisition spoils retention : direct selling vs. delegation under CRM
Yan, Dong; Yao, Yuliang; Cui, Tony Haitao - In: Management science : journal of the Institute for … 57 (2011) 7, pp. 1288-1299
Persistent link: https://www.econbiz.de/10009267616
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The strategic value of high-cost customers
Subramanian, Upender; Raju, Jagmohan Singh; Zhang, Z. John - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 494-507
Persistent link: https://www.econbiz.de/10010258777
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Balancing acquisition and retention spending for firms with limited capacity
Ovchinnikov, Anton; Boulu-Reshef, Béatrice; Pfeifer, … - In: Management science : journal of the Institute for … 60 (2014) 8, pp. 2002-2019
Persistent link: https://www.econbiz.de/10010403587
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Customer loyalty programs : are they profitable?
Singh, Siddharth S.; Jain, Dipak; Krishnan, Trichy V. - In: Management science : journal of the Institute for … 54 (2008) 6, pp. 1205-1211
Persistent link: https://www.econbiz.de/10003737498
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Market information and bidder heterogeneity in secondary market online B2B auctions
Pilehvar, Ali; Elmaghraby, Wedad; Gopal, Anandasivam - In: Management science : journal of the Institute for … 63 (2017) 5, pp. 1493-1518
Persistent link: https://www.econbiz.de/10011684774
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Higher prices for larger quantities? : nonmonotonic price-quantity relations in B2B markets
Zhang, Wei; Dasu, Sriram; Ahmadi, Reza H. - In: Management science : journal of the Institute for … 63 (2017) 7, pp. 2108-2126
Persistent link: https://www.econbiz.de/10011729338
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Network Trust and Trust Behaviors Among Executives in Supply Chain Interactions
Choi, Emily W.; Özer, Özalp; Zheng, Yanchong - In: Management science : journal of the Institute for … 66 (2020) 12, pp. 5823-5849
Persistent link: https://www.econbiz.de/10012391444
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United we stand or divided we stand? : strategic supplier alliances under order default risk
Huang, Xiao; Boyacı, Tamer; Gümüş, Mehmet; Ray, Saibal - In: Management science : journal of the Institute for … 62 (2016) 5, pp. 1297-1315
Persistent link: https://www.econbiz.de/10011487457