//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"Service business"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Reasons why dissatisfied custo...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
13
Customer loyalty
13
Relationship marketing
13
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
9
Dienstleistungsqualität
9
Konsumentenverhalten
9
Brand management
3
Customer retention
3
E-commerce
3
Kundenbindung
3
Lieferantenmanagement
3
Markenführung
3
Supplier relationship management
3
Brand
2
Confidence
2
Customer service
2
Einzelhandel
2
Electronic Commerce
2
Kundenservice
2
Markenartikel
2
Online retailing
2
Online-Handel
2
Retail trade
2
Satisfaction
2
Trust
2
Vertrauen
2
Affective commitment
1
B2C e-commerce
1
Bewertung
1
Bibliometric review
1
Bibliometrics
1
Bibliometrie
1
Brand image
1
Brand loyalty
1
Brand value
1
Business to business relationships
1
Call centre
1
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Aa, Zanna van der
1
Bloemer, Johanna M.
1
Gil-Pechuán, Ignacio
1
Henseler, Jörg
1
Hong, Kwan Soo
1
Jebarakirthy, Charles
1
Jiang, Ling
1
Jun, Minjoon
1
Kim, Dae-Young
1
Kim, Sung-Bum
1
Kursunluoglu, Emel
1
Lee, Donhee
1
Lee, Seunghwan
1
Ma, Zecong
1
Miranda-Gumucio, Luis
1
Palacios-Marqués, Daniel
1
Shen, Pengyi
1
Sivapalan, Achchuthan
1
Tam, Jackie Lai-Ming
1
Yang, Zhilin
1
more ...
less ...
Published in...
All
Marketing intelligence & planning
Service business
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
13
The service industries journal
11
The TQM journal : the international review of organizational improvement
9
Cogent business & management
8
International Journal of Bank Marketing
8
International journal of hospitality management
8
Journal of business research : JBR
8
Services marketing quarterly
8
International journal of quality & reliability management
6
International journal of contemporary hospitality management
5
Journal for global business advancement : JGBA
5
The international journal of bank marketing : IJBM
5
The journal of applied business research
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Asia Pacific journal of marketing and logistics
4
Global business review
4
International Journal of Quality & Reliability Management
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management : IJSOM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
Total quality management & business excellence
4
Academic journal of economic studies
3
African journal of business and economic research : AJBER
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of services and operations management
3
International journal of services, economics and management
3
Inventi impact: retailing & consumer services
3
Journal of Islamic marketing
3
Journal of business economics and management
3
Journal of customer behaviour
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The moderating role of perceived risk in loyalty intentions : an investigation in a service context
Tam, Jackie Lai-Ming
- In:
Marketing intelligence & planning
30
(
2012
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10009508100
Saved in:
2
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
Saved in:
3
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
Saved in:
4
An application of retailing service quality practices influencing customer loyalty toward retailers
Sivapalan, Achchuthan
;
Jebarakirthy, Charles
- In:
Marketing intelligence & planning
35
(
2017
)
7
,
pp. 842-857
Persistent link: https://www.econbiz.de/10011798023
Saved in:
5
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
6
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
7
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
8
The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum
;
Lee, Seunghwan
;
Kim, Dae-Young
- In:
Service business
12
(
2018
)
2
,
pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
Saved in:
9
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->