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Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
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Who is talking, who is listening? : service recovery through online customer-to-customer interactions
Xu, Yingzi; Yap, Sheau-Fen; Hyde, Kenneth F. - In: Marketing intelligence & planning 34 (2016) 3, pp. 421-443
Persistent link: https://www.econbiz.de/10011571115
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The effect of inoculation messages on service recovery
Ma, Ke; Qian, Si - In: Marketing intelligence & planning 40 (2022) 6, pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
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Luxury brand commitment : a study of Chinese consumers
Li, Ning; Robson, Andrew; Coates, Nigel - In: Marketing intelligence & planning 32 (2014) 7, pp. 769-793
Persistent link: https://www.econbiz.de/10010423287
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The impact of cultural sensitivity and information exchange on relationship quality
Nguyen, Trang T. M.; Nguyen, Tho D. - In: Marketing intelligence & planning 32 (2014) 7, pp. 754-768
Persistent link: https://www.econbiz.de/10010423289
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The effect of marketing communication on business relationship loyalty
Hänninen, Nora; Karjalouto, Heikki - In: Marketing intelligence & planning 35 (2017) 4, pp. 458-472
Persistent link: https://www.econbiz.de/10011723756
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Investigating the online customer experience : a B2B perspective
McLean, Graeme J. - In: Marketing intelligence & planning 35 (2017) 5, pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
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Causes and outcomes of satisfaction in business relationships
Mysen, Tore; Svensson, Göran; Payan, Janice M. - In: Marketing intelligence & planning 29 (2011) 2, pp. 123-140
Persistent link: https://www.econbiz.de/10009156913
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Managing relationship marketing in the food service industry
Firdaus, Abdullah; Kanyan, Agnes - In: Marketing intelligence & planning 32 (2014) 3, pp. 293-310
Persistent link: https://www.econbiz.de/10010380727
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Antecedents and consequences of insurer-salesperson relationships
Yu, Tsu-wei; Tung, Feng-cheng - In: Marketing intelligence & planning 32 (2014) 4, pp. 436-454
Persistent link: https://www.econbiz.de/10010385849