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Modelling job stress as a mediating role in predicting turnover intention
Chen, Mai-fang; Lin, Chieh-peng; Lien, Gin-yen - In: The service industries journal 31 (2011) 7/8, pp. 1327-1345
Persistent link: https://www.econbiz.de/10009154351
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The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin; Cheng, Zhao-hong - In: The service industries journal 32 (2012) 3/4, pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
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Effects of culinary employees' role stress on burnout and turnover intention in hotel industry : moderating effects on employees' tenure
Jung, Hyo Sun; Yoon, Hye Hyun; Kim, Young Joong - In: The service industries journal 32 (2012) 13, pp. 2145-2165
Persistent link: https://www.econbiz.de/10009620246
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Error management culture : impact on cohesion, stress, and turnover intentions
Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Madera, Juan - In: The service industries journal 36 (2016) 3/4, pp. 124-141
Persistent link: https://www.econbiz.de/10011564530
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Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Service climate and employee performance : exploring the moderating role of job stress and organizational identification
Zhang, Ruo Yong; Liu, Xin Mei; Wang, Hai Zhen; Shen, Li - In: The service industries journal 31 (2011) 13/14, pp. 2355-2372
Persistent link: https://www.econbiz.de/10009298984
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Effective coping strategies for stressed frontline employees in service occupations : outcomes and drivers
Selzer, Veronika Luisa; Schumann, Jan Hendrik; … - In: The service industries journal 41 (2021) 5/6, pp. 382-399
Persistent link: https://www.econbiz.de/10012498580
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The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
Karatepe, Osman M.; Haktanir, Mine; Yorganci, Ilkay - In: The service industries journal 30 (2010) 9/10, pp. 1565-1579
Persistent link: https://www.econbiz.de/10008661608
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Lagged effect of daily surface acting on subsequent day's fatigue
Zhang, Yucheng; Zhang, Long; Lei, Hui; Yue, Yumeng; … - In: The service industries journal 36 (2016) 15/16, pp. 809-826
Persistent link: https://www.econbiz.de/10011672442