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Woodside, Arch G.
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ECONIS (ZBW)
702
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702
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1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
Attractive chameleons sell : the mimicry-attractiveness link
Kulesza, Wojciech
;
Szypowska, Zofia
;
Jarman, Matthew S.
; …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 549-561
Persistent link: https://www.econbiz.de/10010382581
Saved in:
3
Internal marketing, employee customer-oriented behaviors, and customer behavioral responses
Park, Jong Hee
;
Thi Bich Hanh Tran
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 412-426
Persistent link: https://www.econbiz.de/10011970143
Saved in:
4
Planned versus unplanned timing changes in payment and product receipt : implications for sales promotion and services management strategy
Spears, Nancy
;
Mowen, John C.
;
Chakraborty, Goutam
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 229-251
Persistent link: https://www.econbiz.de/10003956553
Saved in:
5
An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
Saved in:
6
The influence of cognitive dissonance on retail product returns
Powers, Thomas L.
;
Jackson, Peter
- In:
Psychology & marketing
30
(
2013
)
8
,
pp. 724-735
Persistent link: https://www.econbiz.de/10009786039
Saved in:
7
Search - an expense or an experience? : exploring the influence of search on product return intentions
Maity, Devdeep
;
Arnold, Todd J.
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 576-587
Persistent link: https://www.econbiz.de/10009778563
Saved in:
8
Do negative consumption experiences hurt manufacturers or retailers? : the influence of reasoning style on consumer blame attributions and purchase intention
Yoon, Sukki
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 555-565
Persistent link: https://www.econbiz.de/10009778566
Saved in:
9
The contrasting influences of incidental anger and fear on responses to a service failure
Su, Lei
;
Wan, Lisa C.
;
Wyer, Robert S.
- In:
Psychology & marketing
35
(
2018
)
9
,
pp. 666-675
Persistent link: https://www.econbiz.de/10011970127
Saved in:
10
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
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