Narrow search
Showing 1 - 10 of 702
Cover Image
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Cover Image
Attractive chameleons sell : the mimicry-attractiveness link
Kulesza, Wojciech; Szypowska, Zofia; Jarman, Matthew S.; … - In: Psychology & marketing 31 (2014) 7, pp. 549-561
Persistent link: https://www.econbiz.de/10010382581
Cover Image
Internal marketing, employee customer-oriented behaviors, and customer behavioral responses
Park, Jong Hee; Thi Bich Hanh Tran - In: Psychology & marketing 35 (2018) 6, pp. 412-426
Persistent link: https://www.econbiz.de/10011970143
Cover Image
Planned versus unplanned timing changes in payment and product receipt : implications for sales promotion and services management strategy
Spears, Nancy; Mowen, John C.; Chakraborty, Goutam - In: Psychology & marketing 27 (2010) 3, pp. 229-251
Persistent link: https://www.econbiz.de/10003956553
Cover Image
An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan - In: Psychology & marketing 32 (2015) 1, pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
Cover Image
The influence of cognitive dissonance on retail product returns
Powers, Thomas L.; Jackson, Peter - In: Psychology & marketing 30 (2013) 8, pp. 724-735
Persistent link: https://www.econbiz.de/10009786039
Cover Image
Search - an expense or an experience? : exploring the influence of search on product return intentions
Maity, Devdeep; Arnold, Todd J. - In: Psychology & marketing 30 (2013) 7, pp. 576-587
Persistent link: https://www.econbiz.de/10009778563
Cover Image
Do negative consumption experiences hurt manufacturers or retailers? : the influence of reasoning style on consumer blame attributions and purchase intention
Yoon, Sukki - In: Psychology & marketing 30 (2013) 7, pp. 555-565
Persistent link: https://www.econbiz.de/10009778566
Cover Image
The contrasting influences of incidental anger and fear on responses to a service failure
Su, Lei; Wan, Lisa C.; Wyer, Robert S. - In: Psychology & marketing 35 (2018) 9, pp. 666-675
Persistent link: https://www.econbiz.de/10011970127
Cover Image
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja; Gäthke, Jana; Hübner, Alexander - In: Psychology & marketing 34 (2017) 9, pp. 853-867
Persistent link: https://www.econbiz.de/10011738111