Narrow search
Showing 1 - 10 of 126
Cover Image
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Cover Image
Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias; Lu, Chaoren - In: Psychology & marketing 35 (2018) 6, pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
Cover Image
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Cover Image
Developing a multi-dimensional product evaluation scale
Tajdini, Saeed; Ramirez, Edward; Frankwick, Gary L. - In: Psychology & marketing 39 (2022) 2, pp. 271-293
Persistent link: https://www.econbiz.de/10012796095
Cover Image
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.; Taylor, Valerie A.; Reynolds, Kristy E. - In: Psychology & marketing 31 (2014) 3, pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Cover Image
Self or simulacra of online reviews : an empirical perspective
Singh, Vivek Kumar; Nishant, Rohit; Kitchen, Philip J. - In: Psychology & marketing 33 (2016) 12, pp. 1112-1118
Persistent link: https://www.econbiz.de/10011627296
Cover Image
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.; Prentice, Catherine; Larsen, Anders - In: Psychology & marketing 32 (2015) 1, pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Cover Image
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Cover Image
Exploring the customer's intention to switch firms : the role of customer-related antecedents
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Psychology & marketing 34 (2017) 11, pp. 1039-1049
Persistent link: https://www.econbiz.de/10011770811
Cover Image
Understanding cross-product purchase intention in an IT brand extension context
Guo, Yue; Zhu, Ying; Barnes, Stuart J.; Bao, Yongchuan; … - In: Psychology & marketing 35 (2018) 6, pp. 392-411
Persistent link: https://www.econbiz.de/10011970130