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Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik; Fredendall, Lawrence D.; Roth, Aleda; … - In: Quality management journal : QMJ 31 (2024) 2, pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
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Malcolm Baldrige National Quality Award winners : a quantitative analysis between strategic planning and human resource variables
Lapoint, Patricia A. - In: Quality management journal : QMJ 29 (2022) 4, pp. 289-298
Persistent link: https://www.econbiz.de/10013410726
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Everything is 5S : a simple yet powerful lean improvement approach applied in a preadmission testing center
Delisle, Dennis R.; Freiberg, Valentina - In: Quality management journal : QMJ 21 (2014) 4, pp. 10-22
Persistent link: https://www.econbiz.de/10010426484
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Separate rooms for patient induction, case set-up and breakdown : innovative operating room turnover through quality management
Ferrand, Yann B.; Fredendall, Lawrence D.; Taaffe, Kevin; … - In: Quality management journal : QMJ 31 (2024) 1, pp. 3-24
Persistent link: https://www.econbiz.de/10014545224
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Designing lean processes with improved service quality : an application in financial services
Li, Gang; Field, Joy M.; Davis, Mark - In: Quality management journal : QMJ 24 (2017) 1, pp. 6-20
Persistent link: https://www.econbiz.de/10011633032
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Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.; Peng, Xianghui; Prybutok, Victor R. - In: Quality management journal : QMJ 22 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
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Relative contributions of product quality and service quality in the automobile industry
Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
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An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.; Khanna, Vandana Tandon - In: Quality management journal : QMJ 28 (2021) 1, pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
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The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce
Manchanda, Mohit; Deb, Madhurima; Lomo-David, Ewuuk - In: Quality management journal : QMJ 28 (2021) 3, pp. 156-174
Persistent link: https://www.econbiz.de/10012584871