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Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

A Quality Scorecard for the era of Industry 4.0

Shin, Wan Seon; Dahlgaard, Jens Jörn; Dahlgaard-Park, Su Mi - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 959-976

Persistent link: https://www.econbiz.de/10011918717

An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies

Murmura, Federica; Casolani, Nicola; Liberatore, Lolita; … - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 786-797

Persistent link: https://www.econbiz.de/10011883969

Assessment of quality performance in the Egyptian manufacturing industry

ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394

Persistent link: https://www.econbiz.de/10013537693

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208

What service excellence can learn from business excellence models

Asif, Muhammad; Gouthier, Matthias H. J. - In: Total quality management & business excellence : an … 25 (2014) 5, pp. 511-531

Persistent link: https://www.econbiz.de/10010336198

Total quality management practices and performance outcomes in Spanish service companies

Jaca, Carmen; Psomas, Evangelos - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 958-970

Persistent link: https://www.econbiz.de/10011440752

Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies

Bagur-Femenías, Llorenç; Perramon, Jordi; Amat Salas, … - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 840-853

Persistent link: https://www.econbiz.de/10011388424

Does intensive social network management lead to positive effects in quality practices?

Bagur-Femenías, Llorenç; Perramon, Jordi; Barquero … - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1246-1260

Persistent link: https://www.econbiz.de/10011648376

Measuring the impact of soft and hard quality practices on service innovation and organisational performance

Khan, Bilal Ahmad; Naeem, Hummayoun - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1402-1426

Persistent link: https://www.econbiz.de/10011919000

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