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Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

Assessment of quality performance in the Egyptian manufacturing industry

ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394

Persistent link: https://www.econbiz.de/10013537693

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208

TQM implementation through ISO 9001 : findings from Chinese construction firms in Nigeria

Babatunde, Yomi; Pheng, Low Sui - In: The TQM journal : the international review of … 27 (2015) 6, pp. 671-682

Persistent link: https://www.econbiz.de/10011507218

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://www.econbiz.de/10011687813

Service quality and its impact on customers' behavioural intentions and satisfaction : an empirical study of the Indian life insurance sector

Ramamoorthy, R.; Gunasekaran, Angappa; Roy, Matthew; … - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 834-847

Persistent link: https://www.econbiz.de/10011884000

Dimensions of service quality in tourism : an Indian perspective

Narayan, Bindu; Rajendran, Chandrasekharan; Sai, L. Prakash - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 61-89

Persistent link: https://www.econbiz.de/10003858994

Improvement in higher education quality of the North-East University of India

Das, Prasun; Mukherjee, Srabanti - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 765-781

Persistent link: https://www.econbiz.de/10011977036

Managing quality in outsourcing of high-end services : a conseptual model

Srivastava, Vandana; Sharfuddin, A.; Datta, Subhash - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1315-1327

Persistent link: https://www.econbiz.de/10009687511

Customer satisfaction in Indian commercial banks through total quality management approach

Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1315-1341

Persistent link: https://www.econbiz.de/10008824955

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