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Costers, Annelies; Van Vaerenbergh, Yves; Van den … - In: Service business 13 (2019) 3, pp. 581-602

Persistent link: https://www.econbiz.de/10012124374

Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208

Persistent link: https://www.econbiz.de/10011296073

Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10012172751

Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445

Persistent link: https://www.econbiz.de/10011722327

Koc, Erdogan; Ulukoy, Metin; Kilic, Recep; Yumusak, Sedat; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 390-404

Persistent link: https://www.econbiz.de/10011723681

Dey, Soma; Ghosh, Sanjukta; Datta, Biplab; Barai, Parama - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 47-61

Persistent link: https://www.econbiz.de/10011729369

Potra, Sabina Alina; Izvercian, Monica; Pugna, Adrian Pavel - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 104-117

Persistent link: https://www.econbiz.de/10011730228

Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E. - In: Service business 12 (2018) 1, pp. 121-141

Persistent link: https://www.econbiz.de/10011915029

Chowdhury, Utpal Kumar - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 253-266

Persistent link: https://www.econbiz.de/10003859054

Edvardsson, Bo; Enquist, Bo - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 535-551

Persistent link: https://www.econbiz.de/10009243166