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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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The thirty-year evolution of customer-to-customer interaction research : a systematic literature review and research implications
Nguyen Bac Nguyen; Menezes, João Carlos Rosmaninho - In: Service business 15 (2021) 3, pp. 391-444
Persistent link: https://www.econbiz.de/10012620087
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Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen; Le Nguyen Hau - In: Service business 15 (2021) 3, pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
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Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca; Hoa Pham Thi; Li, Eldon Yu-zen - In: Service business 15 (2021) 4, pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
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Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng; Zhang, Shengliang; Li, Xiaodong; Chen, Yuan - In: Service business 14 (2020) 2, pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
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The role of customer operant resources in health care value creation
Le Nguyen Hau - In: Service business 13 (2019) 3, pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
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Motivation triggers for customer participation in value co-creation
Palma, Freida C.; Trimi, Silvana; Hong, Soon Goo - In: Service business 13 (2019) 3, pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
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How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies; Van Vaerenbergh, Yves; Van den … - In: Service business 13 (2019) 3, pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
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"Untact" : a new customer service strategy in the digital age
Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
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Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui; Huang, Chao-Chin; Tu, Pei-Yun - In: Service business 17 (2023) 2, pp. 607-632
Persistent link: https://www.econbiz.de/10014333845