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~isPartOf:"Service business"
~subject:"Dienstleistungsqualität"
~subject:"Kundenservice"
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Dienstleistungsqualität
Kundenservice
Beziehungsmarketing
80
Relationship marketing
80
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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Undetermined
43
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1
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Article
44
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Article in journal
44
Aufsatz in Zeitschrift
44
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English
44
Author
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Le Nguyen Hau
3
Lee, Donhee
3
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Alan, Alev Kocak
1
Bali, Zsofia
1
Becker, Marc
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Costers, Annelies
1
Davoud Nikbin
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Fuentes-Blasco, María
1
Gil-Pechuán, Ignacio
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hong, Kwan Soo
1
Hu, Jer-San
1
Huang, Jin-An
1
Huang, Stephen Chi-Tsun
1
Huerta-Álvarez, Rocío
1
Hur, Won-moo
1
Hyun Kyung Kim
1
Ishak Ismail
1
Jeon, Aeeun
1
Jiang, Ling
1
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Published in...
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Service business
Journal of retailing and consumer services
185
International journal of hospitality management
119
Journal of business research : JBR
118
The journal of services marketing
110
The service industries journal
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
56
Journal of hospitality marketing & management
55
Services marketing quarterly
52
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
43
Journal of service management
38
Journal of service research
35
The TQM journal : the international review of organizational improvement
32
Cogent business & management
31
Industrial marketing management : the international journal for industrial and high-tech firms
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
28
Journal of the Academy of Marketing Science
26
SpringerLink / Bücher
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
Managing service quality : MSQ ; an international journal
24
International journal of quality and service sciences
23
International journal of services and operations management
23
Marketing intelligence & planning
23
Journal of marketing
22
Journal of service theory and practice : JSTP
22
Journal of air transport management
21
Psychology & marketing
20
The journal of business & industrial marketing
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
19
International journal of services, economics and management
19
Journal of retailing
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
17
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ECONIS (ZBW)
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1
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
2
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
3
The antecedents and influences of airline loyalty programs: the moderating role of involvement
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
;
Chen, I. Fei
- In:
Service business
9
(
2015
)
2
,
pp. 257-280
Persistent link: https://www.econbiz.de/10011296050
Saved in:
4
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
5
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
6
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
7
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
8
Measuring word-of-mouth activity after a service encounter : are we measuring what customers communicate?
Terblanche, Nic S.
- In:
Service business
10
(
2016
)
2
,
pp. 283-299
Persistent link: https://www.econbiz.de/10011722297
Saved in:
9
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
10
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
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