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~isPartOf:"Service business"
~subject:"Electronic Commerce"
~subject:"Kundenservice"
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Electronic Commerce
Kundenservice
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
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5
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5
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Aa, Zanna van der
1
Becker, Marc
1
Bloemer, Johanna M.
1
Chen, Ja-Shen
1
Chen, Yuan
1
Cheng, Min-Jhih
1
Chiu, Pei-Chun
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
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1
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1
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1
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1
Jiang, Ling
1
Jun, Minjoon
1
Kamalanon, Piyanoot
1
Kim, DongHee
1
Lee, Donhee
1
Lee, Kwang-Ho
1
Lee, Sang M.
1
Li, Xiaodong
1
Mahr, Dominik
1
Odekerken-Schröder, Gaby
1
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1
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1
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Service business
Journal of retailing and consumer services
82
Journal of business research : JBR
67
Industrial marketing management : the international journal for industrial and high-tech firms
66
The journal of services marketing
43
International journal of electronic customer relationship management : IJECRM
39
The journal of business & industrial marketing
37
International journal of hospitality management
36
SpringerLink / Bücher
31
The service industries journal
26
International journal of business information systems : IJBIS
22
International journal of e-business research : an official publication of the Information Resources Management Association
20
Journal of service research
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
18
Journal of service research : JSR
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of retailing
17
Journal of the Academy of Marketing Science
17
Electronic commerce research
16
International journal of internet marketing and advertising : IJIMA
16
Journal of internet commerce
16
Journal of marketing
16
Electronic markets : the international journal on networked business
15
Asia Pacific journal of marketing and logistics
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
Gabler Edition Wissenschaft
13
International journal of electronic commerce : IJEC
12
Journal of electronic commerce research : JECR
12
Journal of open innovation : technology, market, and complexity
12
Journal of service theory and practice
12
Marketing intelligence & planning
12
International journal of contemporary hospitality management
11
International journal of networking and virtual organisations : IJNVO
11
International journal of retail & distribution management
11
Psychology & marketing
11
Services marketing quarterly
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Business horizons
10
Cogent business & management
10
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ECONIS (ZBW)
13
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho
;
Kim, DongHee
- In:
Service business
13
(
2019
)
4
,
pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
Saved in:
5
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
6
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
7
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
8
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
9
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
10
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
1
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