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~isPartOf:"Service business"
~subject:"Kundenservice"
~subject:"Kundenwert"
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Kundenservice
Kundenwert
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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Undetermined
14
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1
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Article
15
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Article in journal
15
Aufsatz in Zeitschrift
15
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English
15
Author
All
Le Nguyen Hau
2
Aa, Zanna van der
1
Becker, Marc
1
Bloemer, Johanna M.
1
Chen, Ja-Shen
1
Chen, Yuan
1
Cheng, Vincent
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Frías Jamilena, Dolores María
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hong, Soon Goo
1
Hur, Won-moo
1
Hyun Kyung Kim
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Kim, Hanna
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Xiaodong
1
Loh, Wilson
1
Lok, Peter
1
Mahr, Dominik
1
Mai Thi My‑Quyen
1
Odekerken-Schröder, Gaby
1
Palma, Freida C.
1
Pham Ngoc Thuy
1
Polo Peña, Ana Isabel
1
Rhodes, Joan
1
Rodríguez Molina, Miguel Ángel
1
Román, Sergio
1
Teng, Teng
1
Trimi, Silvana
1
Van Vaerenbergh, Yves
1
Van den Broeck, Anja
1
Vilnai-Yavetz, Iris
1
Zhang, Shengliang
1
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Service business
Journal of business research : JBR
91
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of retailing and consumer services
64
The journal of services marketing
51
International journal of hospitality management
48
SpringerLink / Bücher
35
The service industries journal
29
Journal of marketing
28
Journal of service research : JSR
28
Journal of the Academy of Marketing Science
27
The journal of business & industrial marketing
25
Journal of service research
24
Gabler Edition Wissenschaft
19
International journal of contemporary hospitality management
19
Journal of service management
17
Journal of strategic marketing
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
Handbook of research on customer equity in marketing
14
Journal of creating value
13
Journal of service theory and practice : JSTP
13
Springer eBook Collection / Business and Economics
13
Business horizons
12
Journal of marketing research : JMR
12
Managing service quality : MSQ ; an international journal
12
Services marketing quarterly
12
Technological forecasting & social change : an international journal
12
The TQM journal : the international review of organizational improvement
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Harvard-Business-Manager : das Wissen der Besten
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
11
Tourism management : research, policies, practice
11
International journal of services and operations management
10
Journal of retailing
10
Journal of service theory and practice
10
Marketing intelligence & planning
10
The journal of product & brand management
10
Cogent business & management
9
European journal of marketing : EJM
9
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ECONIS (ZBW)
15
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1
Motivation triggers for customer participation in value co-creation
Palma, Freida C.
;
Trimi, Silvana
;
Hong, Soon Goo
- In:
Service business
13
(
2019
)
3
,
pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
Saved in:
2
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
3
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
4
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
5
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
6
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
7
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
8
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
9
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
10
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
1
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