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~isPartOf:"Service business"
~subject:"Kundenservice"
~subject:"Service quality"
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Kundenservice
Service quality
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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Undetermined
43
Free
1
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Article
44
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Article in journal
44
Aufsatz in Zeitschrift
44
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English
44
Author
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Le Nguyen Hau
3
Lee, Donhee
3
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Alan, Alev Kocak
1
Bali, Zsofia
1
Becker, Marc
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Costers, Annelies
1
Davoud Nikbin
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Fuentes-Blasco, María
1
Gil-Pechuán, Ignacio
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hong, Kwan Soo
1
Hu, Jer-San
1
Huang, Jin-An
1
Huang, Stephen Chi-Tsun
1
Huerta-Álvarez, Rocío
1
Hur, Won-moo
1
Hyun Kyung Kim
1
Ishak Ismail
1
Jeon, Aeeun
1
Jiang, Ling
1
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Published in...
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Service business
Journal of retailing and consumer services
185
International journal of hospitality management
130
Journal of business research : JBR
118
The journal of services marketing
110
The service industries journal
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
56
Journal of hospitality marketing & management
55
Services marketing quarterly
53
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
43
Journal of service management
38
Journal of service research
36
The TQM journal : the international review of organizational improvement
32
Cogent business & management
31
Industrial marketing management : the international journal for industrial and high-tech firms
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of strategic marketing
28
Journal of the Academy of Marketing Science
26
Marketing intelligence & planning
25
SpringerLink / Bücher
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
Managing service quality : MSQ ; an international journal
24
International journal of quality and service sciences
23
International journal of services and operations management
23
Journal of marketing
22
Journal of service theory and practice
22
Journal of service theory and practice : JSTP
22
Journal of air transport management
21
Total quality management & business excellence
21
International journal of services, economics and management
20
Journal of retailing
20
Psychology & marketing
20
The journal of business & industrial marketing
20
International journal of electronic customer relationship management : IJECRM
19
International journal of services and operations management : IJSOM
19
European journal of marketing : EJM
18
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ECONIS (ZBW)
44
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1
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
2
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
3
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
4
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
Saved in:
5
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
6
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
7
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
8
Lifelong good soldiers of higher education institutions : driving factors and obstructions of alumni loyalty
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
16
(
2022
)
2
,
pp. 331-357
Persistent link: https://www.econbiz.de/10013273621
Saved in:
9
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
10
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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