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~isPartOf:"Service business"
~subject:"Kundenservice"
~subject:"Social Web"
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Kundenservice
Social Web
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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14
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Article
15
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English
15
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Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Becker, Marc
1
Bloemer, Johanna M.
1
Chen, Ja-Shen
1
Chen, Yu Hsin
1
Chen, Yuan
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hong, Soon Goo
1
Janupiboon, Thanyamai P.
1
Joo, Jaehun
1
Kamalanon, Piyanoot
1
Karatepe, Osman M.
1
Keng, Ching-Jui
1
Kim, DongHee
1
Kim, Taegoo
1
Lee, Donhee
1
Lee, Gyehee
1
Lee, Kwang-Ho
1
Lee, Sang M.
1
Li, Xiaodong
1
Mahr, Dominik
1
Mahrous, Abeer A.
1
Marakhimov, Azizbek
1
Odekerken-Schröder, Gaby
1
Palma, Freida C.
1
Román, Sergio
1
Teng, Teng
1
Trimi, Silvana
1
Van Vaerenbergh, Yves
1
Van den Broeck, Anja
1
Vilnai-Yavetz, Iris
1
Zhang, Shengliang
1
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Service business
Journal of business research : JBR
129
Journal of retailing and consumer services
107
Industrial marketing management : the international journal for industrial and high-tech firms
71
The journal of services marketing
52
International journal of hospitality management
47
International journal of internet marketing and advertising : IJIMA
37
SpringerLink / Bücher
32
The journal of product & brand management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
31
The journal of business & industrial marketing
31
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Journal of strategic marketing
28
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
The service industries journal
26
Business horizons
24
Journal of the Academy of Marketing Science
24
The journal of brand management : an international journal
24
Journal of service research
23
Marketing intelligence & planning
23
Journal of marketing
22
Journal of service management
22
Technological forecasting & social change : an international journal
21
International journal of electronic marketing and retailing : IJEMR
20
Journal of internet commerce
19
Journal of service research : JSR
19
Tourism management : research, policies, practice
19
International journal of business information systems : IJBIS
18
Journal of hospitality marketing & management
18
Journal of promotion management : innovations in planning and applied research
18
Psychology & marketing
18
International journal of contemporary hospitality management
17
International journal of electronic customer relationship management : IJECRM
16
Journal of service theory and practice : JSTP
16
Asia Pacific journal of marketing and logistics
15
Cogent business & management
15
European journal of marketing
15
International journal of technology marketing : IJTMkt
15
Journal of marketing communications
15
Journal of service theory and practice
15
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ECONIS (ZBW)
15
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
4
Motivation triggers for customer participation in value co-creation
Palma, Freida C.
;
Trimi, Silvana
;
Hong, Soon Goo
- In:
Service business
13
(
2019
)
3
,
pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
Saved in:
5
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
6
A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho
;
Kim, DongHee
- In:
Service business
13
(
2019
)
4
,
pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
Saved in:
7
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
8
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
9
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
10
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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