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Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano; Rufín, Ramón; Rey, Manuel - In: Service business 9 (2015) 4, pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
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The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
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Perceived justice and post-recovery satisfaction in banking service failures : do commitment types matter?
Ozkan Tektas, Oznur - In: Service business 11 (2017) 4, pp. 851-870
Persistent link: https://www.econbiz.de/10011915015
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The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri; Jang, Young-Hye; Edelson, Steven A. - In: Service business 15 (2021) 1, pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S. - In: Service business 9 (2015) 1, pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
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Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush; Dass, Mayukh; Topaloglu, Omer - In: Service business 5 (2011) 1, pp. 13-27
Persistent link: https://www.econbiz.de/10009535278
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Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna; Prashar, Sanjeev; Tata, Sai Vijay - In: Service business 15 (2021) 4, pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
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Influence of customer-firm relationships on customer participation in the service industry
Ahn, Jinwoo; Rho, Taeseok - In: Service business 10 (2016) 1, pp. 113-133
Persistent link: https://www.econbiz.de/10011722192
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Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Park, Cheol; Lee, Heejung; Jun, Jongkun; Lee, Thaemin - In: Service business 12 (2018) 3, pp. 621-640
Persistent link: https://www.econbiz.de/10011915173