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Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups
Lee, Chia-chi - In: Service business 8 (2014) 2, pp. 267-293
Persistent link: https://www.econbiz.de/10010351418
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Value proposition as a catalyst for innovative service experience : the case of smart-tourism destinations
Li, Chia-Ying; Fang, Yu-Hui; Sukoco, Badri Munir - In: Service business 15 (2021) 2, pp. 281-308
Persistent link: https://www.econbiz.de/10012582260
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Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan; Ma, Mu-Lan; Yu, Jing - In: Service business 15 (2021) 2, pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
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Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.; Fuentes-Blasco, María; … - In: Service business 15 (2021) 3, pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
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Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions : the case of the quarantine hotel
Wu, Hung-Che; Chen, Xiaolian; Chang, Ya-Yuan - In: Service business 15 (2021) 4, pp. 587-611
Persistent link: https://www.econbiz.de/10012794096
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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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The privacy victim experience of SoLoMo services : impact on trust, service quality, and privacy concerns
Yang, Heng-Li; Lin, Ren-Xiang - In: Service business 15 (2021) 4, pp. 725-755
Persistent link: https://www.econbiz.de/10012794121
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Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna; Prashar, Sanjeev; Tata, Sai Vijay - In: Service business 15 (2021) 4, pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
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Service production in high captivity service firms
Ergene, Erim; Skaggs, Bruce; Echeveste, Inigo - In: Service business 15 (2021) 1, pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
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The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Service business 15 (2021) 1, pp. 45-75
Persistent link: https://www.econbiz.de/10012489178