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Dienstleistungsqualität
109
Service quality
107
Beziehungsmarketing
84
Relationship marketing
80
Kundenzufriedenheit
77
Customer satisfaction
75
Consumer behaviour
57
Konsumentenverhalten
57
Dienstleistungssektor
21
Service industry
20
Beschwerdemanagement
19
Complaint management
19
Customer integration
17
Kundenintegration
17
Lieferantenmanagement
14
Satisfaction
14
Supplier relationship management
14
Emotion
12
Quality management
12
Qualitätsmanagement
12
Social Web
12
Social web
12
Customer service
11
Kundenservice
11
Betriebliche Wertschöpfung
10
Confidence
10
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10
Retail trade
10
Value creation
10
Vertrauen
10
E-commerce
9
Electronic Commerce
9
Online-Handel
9
Taiwan
9
Customer participation
8
Customer value
8
Hospital
8
Krankenhaus
8
Kundenwert
8
Online retailing
8
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Undetermined
146
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7
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2
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153
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Le Nguyen Hau
8
Lee, Donhee
6
Pham Ngoc Thuy
6
Chang, Hsin Hsin
3
Jeng, Don Jyh-Fu
3
Joo, Jaehun
3
Lee, Sang M.
3
Park, Yongtae
3
Bigné Alcañiz, J. Enrique
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
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Fandos-Roig, Juan Carlos
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Forgas-Coll, Santiago
2
Gil Saura, Irene
2
Hong, Kwan Soo
2
Hong, Soon Goo
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Kim, Taegoo
2
Lee, Chia-chi
2
Lee, Gyehee
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Lin, Tyrone T.
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Mai Thi My‑Quyen
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Malliga Marimuthu
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Melero-Polo, Iguácel
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Ruiz Mafe, Carla
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Wang, Chih-wei
2
Wu, Shih-Hao
2
Yagil, Dana
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
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Service business
Journal of business research : JBR
1,009
Industrial marketing management : the international journal for industrial and high-tech firms
809
Journal of retailing and consumer services
743
International journal of hospitality management
575
SpringerLink / Bücher
463
The service industries journal
424
The journal of services marketing
345
The journal of business & industrial marketing
310
International journal of production research
289
NBER working paper series
275
European journal of operational research : EJOR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
256
International journal of production economics
254
Working paper / National Bureau of Economic Research, Inc.
249
International journal of contemporary hospitality management
245
Technological forecasting & social change : an international journal
241
NBER Working Paper
236
Tourism management : research, policies, practice
221
Journal of the Academy of Marketing Science
213
Journal of Services Marketing
202
Journal of hospitality marketing & management
202
Journal of travel and tourism marketing
201
Journal of strategic marketing
197
Journal of air transport management
192
Cogent business & management
187
Services marketing quarterly
186
Auditing : a journal of practice & theory
179
Journal of service research : JSR
175
Journal of service management
172
Gabler Edition Wissenschaft
171
International journal of electronic customer relationship management : IJECRM
166
Management science : journal of the Institute for Operations Research and the Management Sciences
165
Asia Pacific journal of marketing and logistics
155
Journal of marketing
155
Research policy : policy, management and economic studies of science, technology and innovation
152
The TQM journal : the international review of organizational improvement
147
European Journal of Marketing
138
Discussion paper series / IZA
137
International journal of quality and service sciences
134
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ECONIS (ZBW)
149
OLC EcoSci
4
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1
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
2
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
3
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
4
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
Saved in:
5
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
6
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
7
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
8
Lifelong good soldiers of higher education institutions : driving factors and obstructions of alumni loyalty
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
16
(
2022
)
2
,
pp. 331-357
Persistent link: https://www.econbiz.de/10013273621
Saved in:
9
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
10
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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