//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
ICT-Service-Level-Management :...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
62
Customer satisfaction
61
Beziehungsmarketing
44
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
16
Service industry
16
Quality management
12
Qualitätsmanagement
12
Satisfaction
11
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Supplier relationship management
10
Customer integration
9
Informationstechnik
9
Kundenintegration
9
Hospital
8
Information technology
8
Krankenhaus
8
Services
8
South Korea
8
Südkorea
8
Dienstleistung
7
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
E-commerce
6
Electronic Commerce
6
Innovation
6
more ...
less ...
Online availability
All
Undetermined
115
Free
4
Type of publication
All
Article
119
Type of publication (narrower categories)
All
Article in journal
116
Aufsatz in Zeitschrift
116
Case study
1
Fallstudie
1
Language
All
English
119
Author
All
Le Nguyen Hau
6
Lee, Donhee
5
Pham Ngoc Thuy
5
Lee, Sang Gun
4
Trimi, Silvana
4
Jeng, Don Jyh-Fu
3
Chang, Hsin Hsin
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Hong, Kwan Soo
2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Park, Sang-hyun
2
To, W. M.
2
Yagil, Dana
2
Yang, Chang-gyu
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Bagur-Femenías, Llorenç
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bigné Alcañiz, J. Enrique
1
Bikfalvi, A.
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
more ...
less ...
Published in...
All
Service business
SpringerLink / Bücher
1,129
Working paper / National Bureau of Economic Research, Inc.
456
NBER working paper series
449
International journal of hospitality management
447
Europäische Hochschulschriften / 5
388
NBER Working Paper
365
Journal of retailing and consumer services
341
Journal of business research : JBR
332
The service industries journal
320
Springer eBook Collection
295
Technological forecasting & social change : an international journal
273
Ifo Schnelldienst
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
Telecommunications policy : the international journal of digital economy, data sciences and new media
216
The journal of services marketing
213
Discussion paper series / IZA
209
Gabler Edition Wissenschaft
207
Discussion paper / Centre for Economic Policy Research
176
Auditing : a journal of practice & theory
175
ifo Schnelldienst
173
International journal of contemporary hospitality management
171
Springer eBook Collection / Business and Economics
171
International journal of business information systems : IJBIS
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
144
Journal of hospitality marketing & management
143
Research
143
Services marketing quarterly
142
Journal of air transport management
138
Tourism management : research, policies, practice
136
The TQM journal : the international review of organizational improvement
135
Cogent business & management
132
Journal of Services Marketing
130
Journal of travel and tourism marketing
130
Working paper
130
International journal of productivity and quality management : IJPQM
128
IZA Discussion Paper
123
International journal of quality and service sciences
121
CESifo working papers
120
Health care management review : HCM review
120
more ...
less ...
Source
All
ECONIS (ZBW)
116
OLC EcoSci
3
Showing
1
-
10
of
119
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
2
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
3
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
4
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
5
Servitization and networking : large-scale survey findings on product-related services
Bikfalvi, A.
;
Lay, G.
;
Maloca, S.
;
Waser, B. R.
- In:
Service business
7
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009728548
Saved in:
6
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
7
The determinants of successful R&D consortia : government strategy for the servitization of manufacturing
Lin, Feng-jyh
;
Lin, Yi Hsin
- In:
Service business
6
(
2012
)
4
,
pp. 489-502
Persistent link: https://www.econbiz.de/10009663619
Saved in:
8
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
9
Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-Fu
;
Kuo, Sky Fang-wen
- In:
Service business
6
(
2012
)
4
,
pp. 425-458
Persistent link: https://www.econbiz.de/10009663625
Saved in:
10
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->