Narrow search
Showing 1 - 10 of 195
Cover Image
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Cover Image
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
Cover Image
Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca; Hoa Pham Thi; Li, Eldon Yu-zen - In: Service business 15 (2021) 4, pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
Cover Image
Cosmopolitan tourists : the most resilient travellers in the face of COVID-19
Veréb, Vanda; Nobre, Helena; Farhangmehr, Minoo - In: Service business 16 (2022) 3, pp. 503-527
Persistent link: https://www.econbiz.de/10013459445
Cover Image
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan; Ma, Mu-Lan; Yu, Jing - In: Service business 15 (2021) 2, pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Cover Image
Mindful co-creation of transformative service for better well-being
Mai Thi My‑Quyen; Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 14 (2020) 3, pp. 413-437
Persistent link: https://www.econbiz.de/10012304287
Cover Image
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 10 (2016) 3, pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Cover Image
Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús; Melero-Polo, Iguácel; Sesé, F. … - In: Service business 10 (2016) 4, pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Cover Image
Co-creation and service recovery process communication : effects on satisfaction, repurchase intentions, and word of mouth
Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: Service business 11 (2017) 2, pp. 321-343
Persistent link: https://www.econbiz.de/10011732372
Cover Image
Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Park, Cheol; Lee, Heejung; Jun, Jongkun; Lee, Thaemin - In: Service business 12 (2018) 3, pp. 621-640
Persistent link: https://www.econbiz.de/10011915173