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Enhancing multi-channel retail...
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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
64
Customer satisfaction
63
Beziehungsmarketing
48
Relationship marketing
46
Consumer behaviour
38
Konsumentenverhalten
38
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Customer service
14
Kundenservice
14
Quality management
12
Qualitätsmanagement
12
Lieferantenmanagement
11
Satisfaction
11
Supplier relationship management
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Retail trade
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Kundenintegration
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Service business
Journal of retailing and consumer services
952
Journal of business research : JBR
454
International journal of hospitality management
425
Journal of retailing
363
The service industries journal
347
The international review of retail, distribution and consumer research
256
NBER working paper series
249
The journal of services marketing
248
International journal of retail & distribution management
246
International journal of production economics
242
Working paper / National Bureau of Economic Research, Inc.
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
European journal of operational research : EJOR
227
NBER Working Paper
217
International Journal of Retail & Distribution Management
182
SpringerLink / Bücher
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
169
Journal of Services Marketing
161
Management science : journal of the Institute for Operations Research and the Management Sciences
161
Services marketing quarterly
157
Journal of air transport management
141
Journal of hospitality marketing & management
141
The TQM journal : the international review of organizational improvement
134
Tourism management : research, policies, practice
128
Journal of travel and tourism marketing
127
International journal of quality & reliability management
126
Cogent business & management
125
Journal of service research : JSR
125
International journal of quality and service sciences
121
International journal of services and operations management
121
International journal of productivity and quality management : IJPQM
120
International journal of production research
114
Discussion paper series / IZA
109
Journal of service management
109
Manufacturing & service operations management : M & SOM
109
International journal of retail and distribution management
108
Health care management review : HCM review
102
Journal of marketing
97
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ECONIS (ZBW)
114
OLC EcoSci
2
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1
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
2
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
3
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
4
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
5
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
6
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
9
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
10
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
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