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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
62
Dienstleistungssektor
61
Relationship marketing
59
Service industry
58
Consumer behaviour
49
Konsumentenverhalten
49
Innovation
22
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer service
14
Innovation management
14
Innovationsmanagement
14
Kundenservice
14
Lieferantenmanagement
14
Supplier relationship management
14
Quality management
13
Qualitätsmanagement
13
Services
13
Customer integration
12
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Taiwan
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Le Nguyen Hau
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Trimi, Silvana
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Service business
International journal of hospitality management
611
The service industries journal
611
Journal of retailing and consumer services
574
Journal of business research : JBR
494
The journal of services marketing
324
Journal of Services Marketing
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
281
Tourism management : research, policies, practice
238
International journal of contemporary hospitality management
224
NBER working paper series
220
SpringerLink / Bücher
214
Working paper / National Bureau of Economic Research, Inc.
206
Journal of travel and tourism marketing
205
Journal of hospitality marketing & management
199
NBER Working Paper
189
Services marketing quarterly
182
Auditing : a journal of practice & theory
178
Journal of service research : JSR
176
Journal of service management
166
Journal of air transport management
165
The TQM journal : the international review of organizational improvement
163
Cogent business & management
160
International journal of productivity and quality management : IJPQM
158
Industrial marketing management : the international journal for industrial and high-tech firms
153
International Journal of Bank Marketing
152
International Journal of Contemporary Hospitality Management
139
International journal of services and operations management
139
International journal of quality & reliability management
138
International journal of quality and service sciences
133
European Journal of Marketing
132
Discussion paper series / IZA
124
International journal of production economics
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
International Journal of Quality & Reliability Management
116
Total quality management & business excellence
115
Managing service quality : MSQ ; an international journal
112
Health care management review : HCM review
111
Psychology & marketing
110
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ECONIS (ZBW)
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1
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
4
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
5
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
6
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
7
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
8
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
9
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
10
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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